How to Create a Zendesk Ticket Form (form wizard)
You can use FormCrafts to create powerful Zendesk support ticket forms that use conditional logic, accept files, and support a large number of form field types.
You can share the forms with a link, embed them on any website, or embed them on your Zendesk help desk portal.
The below guide is an easy and quick way to get setup.
On the FormCrafts dashboard click on Add Form → Blank to create a new form.
On the form edit screen click on the Addons button on the top-left corner, and go to the Help Desk tab. Here we can enable the Zendesk addon. In the pop-up you have to enter the Zendesk login credentials to give FormCrafts access.
Once we have enabled the addon, we should see a Form Wizard button.
When you click on Form Wizard you would be able to select the fields you would like in your form. The wizard would create a form based on those fields, and also map each FormCrafts field to its respective Zendesk counterpart.
Our form should now look like this:
You can change the appearance of your form by clicking on Styling on the top-left corner. You can also edit the fields and change the text.
When you are ready, click Preview on the top-right corner. You can now submit the form and it should create a new Zendesk ticket.
If your tickets are not making into Zendesk you can view the error logs.