Terms and Privacy
Who and What
FormCrafts is an online form builder, run and managed by Subtle Web Inc. It allows Creators to build forms and collect data from Respondents.
What Information Does FormCrafts Collect?
We explicitly ask for an email address, which is compulsory to create an account with FormCrafts. Creators can optionally provide us with name and organization, which is used on invoices, and other tasks relating to usage of FormCrafts. FormCrafts also collects information relating to country and region, requested language, requested web resource, and features used in the account.
Aside from the form data filled in by respondents, we use geolocation data to better help our Creators understand their Respondents. The geolocation data is limited to Respondent's region, and does not include any personally identifiable information. We also collect information relating to requested language, requested web resource, and time spent.
Does FormCrafts share my information?
FormCrafts does not share or sell any information it collects with third-parties.
One exception to the rule is that FormCrafts shares information with legal authorities, where required by law. This usually happens when FormCrafts is being used for illegal purposes.
FormCrafts recognizes that the data collected through our platform belongs to our users. As a data processor, we only use this data to provide our services and do not claim ownership over it. Our users have complete control over their data and can request its deletion or transfer at any time. Additionally, we take measures to protect our users' data from unauthorized access or loss, and comply with relevant regulations such as the GDPR and CCPA. Our users can trust that their data is safe and secure with FormCrafts.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. The materials contained in this web site are protected by applicable copyright and trade mark law.
Subscription and Fee
FormCrafts offers paid, as well as free plans. The free plans may have an expiry, and a paid plan will have to be purchased for continuous use. Paid plans are available on monthly / yearly subscriptions. FormCrafts may change its plans, feature-set, and pricing structure at any time - with prior notice for paid plans, and without prior notice for free plans.
A 100% refund can be provided within 10 days of last bill for monthly plans. For annual plans, 75% refund can be provided within 30 days of refund request, and no refund thereafter.
You are responsible for safeguarding the confidentiality of your account. You agree to notify FormCrafts of any unauthorized use of your account or any other breach of security, not limited to your account, known to you. By becoming a member, you agree to let FormCrafts use your organization's logo in its customer list, and at other places on its website.
We insert a 'powered by' link and 'report abuse' link on forms associated with unpaid accounts. We may add the FormCrafts branding on other places like the success message. Removing, hiding, or altering the form in a way so as to hide the link can result in suspension of the account.
FormCrafts does not store payment data. We use a third party service called Stripe to handle payments. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider.
Employee Data Access
Employee access to FormCrafts' servers and datastore is highly restricted, and based on the concept of least privilege. Employee access is routinely monitored and the access is revoked when the person leaves the orgainization.
Data Storage Policies
Your data is stored on our servers with Digital Ocean, hosted primarily in New York. Digital Ocean is AICPA SOC 2 Type II certified cloud provider. Your data is encrypted in transit and at rest. We take daily backups.
We reserve the right to delete inactive accounts. We also reserve the right to delete data older than 3 years for current customers.
The services of FormCrafts are provided ‘as is’. FormCrafts hereby disclaims all warranties of any kind, expressed or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither FormCrafts, nor its contractors, makes any warranty that the Client, Service, or website will be error free, free of viruses or other harmful components, or that access thereto will be continuous or uninterrupted. You agree to use FormCrafts at your own discretion and risk.
FormCrafts will not be liable to you or any third-party for any direct, indirect, special, punitive, consequential (including, without limitation, lost profits or lost data collected through the service and/or use of the the FormCrafts), or incidental damages, whether based on a claim, or action of contract, warranty, negligence, strict liability, tort, breach of any statutory duty, or otherwise.
FormCrafts does not guarantee the Service will be operable at all times or during any down time, including, but not limited to, Internet Service Provider outages, equipment failures, or scheduled maintenance.
FormCrafts provides integrations with third-party services which allows you to use our forms to accept payments from your site visitors. FormCraft is not responsible for any charge-backs, disputes, frauds, or loss resulting from using this feature. If there are any disputed payments, you should talk to your payment processor.
Please do not accept credit card information from your forms, unless you are using our payment add-ons. FormCrafts is not liable for any consequential damage, theft of data, or loss caused.
FormCrafts provides integrations with third-party services which allows you to use our forms to accept payments. We do not hold any credit card / debit card information on our servers. FormCrafts is not responsible for any charge-backs, disputes, frauds, or loss resulting from using this feature. If there any disputed payments, you should talk to your payment service provider.
The materials appearing on FormCrafts' website could include technical, typographical, or photographic errors. FormCrafts does not warrant that any of the materials on its website are accurate, complete, or current. FormCrafts may make changes to the materials contained on its website at any time without notice. FormCrafts does not, however, make any commitment to update the materials. FormCrafts has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by FormCrafts of the site. Use of any such website is at the user's own risk.
FormCrafts does not use tracking cookies, but as a form creator your form may store cookies on the respondent's browser if you are using an integration like the Google Tag Manager.
FormCrafts uses the following cookies:
- fc_fp_: This cookie is used to store partial form progress. This data is stored on FormCrafts' servers but is not available to use.
- submit: This cookie is used to prevent multiple responses for a form.
- laravel_session: This cookie is stored on form creators' device and is used for authentication.
Modification of Terms
If you are using the Google Spreadsheet add-on, we would use the app permissions to create spreadsheet file(s) and modify the connected spreadsheet(s) to add new rows based on incoming submissions. We request the "drive.metadata.readonly" scope which gives us access to metadata for files in your Drive, and "spreadsheets" which gives us access to all spreadsheets in your account. We do not access any other data.
Address and Jurisdiction
Our terms shall be governed by the laws of the province of British Columbia, without reference to conflict of laws principles.
Subtle Web Inc
721-2967 Dundas St W,
M6P 1Z2, Toronto ON
Last Update: 9th Feb, 2023