How to Integrate SupportBee with FormCrafts
Step 1: Create a New FormCreate a new form, using our Customer Support Form template. You can start from a scratch too, but our template form looks pretty good.
Step 2: Enable SupportBeeGo to Add-Ons -> Help Desk, and click on the enable button next to SupportBee. Enter your SupportBee subdomain, and API Key. You can find the API Key by logging in to SupportBee and going to Account -> API Token
Step 3: Map the FieldsYou can use the dropdown menus to map the FormCraft fields to their respective SupportBee columns. If you haven't mapped some fields, you would still be able to see them by logging in to FormCrafts. If your form has a file upload field, the files will automatically be added to the support ticket created in SupportBee.
That's it. Now save the form, click on Live Preview, and try it out!
SupportBee is a help desk software to help your team collaborate on customer support.