Support addon for FormCrafts

sample form

How can I use FormCrafts with Zendesk?

  1. Support ticket forms
    Create smart support ticket forms and easily share them, or embed them on your Zendesk portal / website.
  2. Customer surveys
    Create customer satisfaction surveys (CSAT), or Net Promoter Score (NPS) surveys.

Why pick FormCrafts over Zendesk forms?

  1. Share / embed
    Share hosted form links or embed your forms anywhere (Zendesk portal, Shopify, WordPress, custom website etc ...)
  2. Smart forms
    Use conditional logic to hide / show field. Create 'search' fields in your forms. Use hidden fields to pass information. Use math formulas.
  3. Multi-page forms
    Split your forms over multiple pages, and add dozens (or even hundreds) of fields.
  4. Accept files
    Allow users to upload multiple files on your forms.
  5. Get Insights
    View detailed insights for each field. For example, most common support queries, or average agent score.
  6. Highly Customizable
    Choose from dozens of survey and support templates. Use advanced styling options to match your brand.
  7. Accept Payments
    Add a credit card field and accept payments through your forms.

Want to learn more? Read our extensive guide on creating Zendesk ticket forms.

Some Examples


How to Embed Forms in Emails
How to Pre-fill embedded forms (advanced)
How to Embed Forms in your Zendesk Help Center
How to Create a Customer Satisfaction Survey for Zendesk
How to View Error Logs
How to Create a Zendesk Ticket Form