Order status inquiry form
Simple form template to allow customers to request a status update for an order. Collect information like name, email, order Id, and issue type. Use conditional logic to show fields dependent on the issue type. Integrate with third-party softwares like Zendesk, Front, and Freshdesk.
Industry variations
You can easily customize this template for different industry and customer types. Here are some examples:
- E-commerce:
Allow customers to check their order status. Modify fields to include a product issues dropdown for tailored responses.
- Retail: Allow store customers to check in-stock shipping updates. Edit the form to include a product SKU input for specific inquiries.
- Printing Services: Assist users in querying the status of their print job orders. Customize by adding a detailed services dropdown for accurate processing.
- Heavy Industry:
Allow customers to check the status of their custom heavy machinery order. Include fields like customer Id, identification, etc ...
Integrations
Formcrafts allows you to connect with third-party services using built-in workflows. Here are some examples:
- Front:
Create a new message in Front app
- Zendesk:
Create a new Zendesk ticket for the inquiry
Real-time lookup
Formcrafts has support for real-time lookups. By configuring this on your form, you can fetch the live order status from any third-party service based on the order Id. You can then show the status on the form, and allow users to create a ticket if they are not happy.
Related templates
- Secure
- GDPR-compliant
- Mobile-friendly
- WCAG2-compliant
- Blazing fast
- Customizable