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Customer support ticket form

Use this versatile support ticket form template to allow your customers to contact you for a variety of issue types. This is one of our most popular templates.

71 downloads
18 fields
Customer support ticket form template

Conditional logic

The form asks the customer about their issue type, and then use conditional logic to show the appropriate fields, along with any description text. This allows you to create complex flows to get the most relevant information while still making the form appear simple.

Advanced features

Field analysis

Field analytics help you understand customer needs. Analyzing the enquiry type for a support form can reveal common issues or concerns. For example, if you receive a high number of enquiries for "Arrivals" it might be time to improve the arrivals page with more pertinent information.

Field analysis for 'Enquiry type' field
Field analysis report

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Template created on Feb 16, 2024 9:52 AM and last updated on Jun 4, 2024 5:48 PM