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Zendesk

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Connect Formcrafts with Zendesk to create smart support ticket forms or customer satisfaction surveys.

How can I use Formcrafts with Zendesk?

Zendesk ticket forms

Create smart support ticket forms with Formcrafts and embed them on your Zendesk help center.

Zendesk satisfaction surveys

Create customer satisfaction surveys (CSAT), or Net Promoter Score (NPS) surveys. Embed them in your Zendesk emails or help center.

Why pick FormCrafts over Zendesk forms?

Share / embed

Share hosted form links or embed your forms anywhere (Zendesk help center, Shopify, WordPress, Webflow, custom website etc …)

Smart forms

Use conditional logic to hide / show field. Create ‘search’ fields in your forms. Use hidden fields to pass information. Use math calculations.

Multi-page forms

Split your forms over multiple pages, and add dozens (or even hundreds) of fields.

Accept files

Allow users to upload multiple files on your forms.

Get insights

View detailed insights for each field. For example, most common support queries, or average agent score.

Highly customizable

Choose from dozens of survey and support templates. Use advanced styling options to match your brand.

Accept payments

Add a credit card field and accept payments through your forms.

Tutorials

  1. Create a Zendesk ticket form

  2. Create a Zendesk satisfaction survey

  3. Embed a Formcrafts form on Zendesk Help Center

Other links

Formcrafts on Zendesk Marketplace