Freshdesk

Support addon for FormCrafts

sample form

How can I use FormCrafts with Freshdesk?

  1. Support ticket forms
    Create smart support ticket forms and easily share them, or embed them on your Freshdesk portal / website.
  2. Customer surveys
    Create customer satisfaction surveys (CSAT), or Net Promoter Score (NPS) surveys.

Why pick FormCrafts over Freshdesk forms?

  1. Share / embed
    Share hosted form links or embed your forms anywhere (Freshdesk portal, Shopify, WordPress, custom website etc ...)
  2. Smart forms
    Use conditional logic to hide / show field. Create 'search' fields in your forms. Use hidden fields to pass information. Use math formulas.
  3. Multi-page forms
    Split your forms over multiple pages, and add dozens (or even hundreds) of fields.
  4. Accept files
    Allow users to upload multiple files on your forms.
  5. Get Insights
    View detailed insights for each field. For example, most common support queries, or average agent score.
  6. Highly Customizable
    Choose from dozens of survey and support templates. Use advanced styling options to match your brand.
  7. Accept Payments
    Add a credit card field and accept payments through your forms.

Some Examples

Tutorials

How to Create a Customer Satisfaction Survey for Freshdesk
How to View Error Logs
How to Create a Freshdesk Ticket Form