
Freshdesk
Support addon for FormCrafts
sample form
How can I use FormCrafts with Freshdesk?
- Support ticket forms
Create smart support ticket forms and easily share them, or embed them on your Freshdesk portal / website. - Customer surveys
Create customer satisfaction surveys (CSAT), or Net Promoter Score (NPS) surveys.
Why pick FormCrafts over Freshdesk forms?
- Share / embed
Share hosted form links or embed your forms anywhere (Freshdesk portal, Shopify, WordPress, custom website etc ...) - Smart forms
Use conditional logic to hide / show field. Create 'search' fields in your forms. Use hidden fields to pass information. Use math formulas. - Multi-page forms
Split your forms over multiple pages, and add dozens (or even hundreds) of fields. - Accept files
Allow users to upload multiple files on your forms. - Get Insights
View detailed insights for each field. For example, most common support queries, or average agent score. - Highly Customizable
Choose from dozens of survey and support templates. Use advanced styling options to match your brand. - Accept Payments
Add a credit card field and accept payments through your forms.
Some Examples
Tutorials
How to Embed Forms in EmailsHow to Create a Customer Satisfaction Survey for Freshdesk
How to View Error Logs
How to Create a Freshdesk Ticket Form