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Customer satisfaction survey

Get feedback on your support team's performance with this multi-step support ticket satisfaction survey. Gather feedback on issue resolution, response time, overall service, and recommendations.

8 fields
4 steps
Customer satisfaction survey template


Multi-step layout

This customer survey uses a multi-step layout by placing each question on a different step. If the customer answers "No" to certain questions we show additional text and an additional commend field asking for optional details. This is made possible using conditional logic.

Rating analysis

Run a rating analysis to understand responses better. Business owners and team leaders can track their support performance for each month, make improvements, and enhance customer satisfaction based on real data.

Rating analysis for 'How would you rate the overall service received?' field
Rating analysis report

Form engagement report

Engagement analysis helps you understand how users interact with the "Customer Satisfaction Survey" template. See where they spend the most time or drop off. Use this data to improve the form, making it smoother and easier to complete.

Step engagement report for 'Customer satisfaction survey'
Step engagement report

Common questions

Can I customize the questions in the survey template?

Yes, our template is fully customizable. You can add, remove, or edit questions to better suit your specific needs. In addition, you can also add images, videos, and other media.

Can I track who has completed the survey and who hasn’t?

Yes, Formcrafts keep a record of all visitors to your survey, along with the response rate, time spent, visitor source, and much more.

Can I export the survey results for further analysis?

Yes, you can export the survey data in various formats, such as CSV or Excel, for further analysis.

Can I get assistance in setting up my survey?

We have comprehensive documentation for every step of your survey process, from creation to analysis. We also have a dedicated support team ready to assist you with any questions or issues.

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Template created on Feb 13, 2024 8:36 AM and last updated on Jun 7, 2024 9:48 PM