Post-purchase satisfaction survey
Survey to gather post-purchase feedback. Rate product quality, value for money, and service. Include comments and recommendations. Track user satisfaction with this simple form template using a combination of multiple choice, rating, NPS®, and open-ended comment fields.
Some use-cases
- Retail:
Collect customer feedback after in-store or online purchases to improve product offerings.
- Hospitality:
Survey guests post-stay to enhance hotel services and guest experiences.
- Technology:
Evaluate user experience after software purchases to guide feature development.
Multi-channel distribution
There are several ways to share this form with your customers:
- Unique link:
Each form has a dedicated link. You can share this link with your customers, say via email.
- Seamless embed:
You can embed this form on any webpage. For example, you can embed this form on the orders page of your web app.
Capture data for incomplete responses
It is common for survey respondents to abandon a survey mid-way. In Formcrafts, you can enable partial submissions to capture data for such abandoned sessions. This gives you more data to work with, thus improving the quality of your survey reports. Partial submissions can be made anonymous as well.
Detailed field insights
Field analytics help you understand how your customers feel. By tracking NPS through this survey, you can see changes in customer satisfaction over time. This data can show you if your service or products improve or need work. Businesses can use the insights to retain customers and encourage recommendations. This can lead to better customer experiences and growth.
Form engagement report
Engagement analysis shows crucial data on user interactions at each step. This helps businesses understand where buyers lose interest. They can refine the post-purchase satisfaction survey, reduce drop-offs, and gather complete feedback, improving customer experience and retention.
Common questions
Can I customize the fields in this template?
Yes, you can customize the fields in the Post-purchase satisfaction survey template. You can add new questions, change existing ones, and even modify the order of the questions to fit your specific needs.
Can I see a summary of the responses?
Yes, at the end of the survey, there is a 'Summary of your responses' section that gives a quick view of all the answers submitted. This helps in easily reviewing the feedback received.
What is an NPS question?
NPS stands for Net Promoter Score. It’s a single question that asks respondents how likely they are to recommend your company to others. This gives you a clear idea of customer loyalty and satisfaction.
Can respondents provide detailed feedback?
Yes, the template includes fields for respondents to provide detailed feedback on areas of improvement and any additional comments they might have. This helps you gather comprehensive insights.
How do I share this survey with customers?
Once you've customized the template to your liking, you can share the survey with customers through a unique URL, email, or even by embedding it on your website.
Can I track who has completed the survey?
Yes, the platform allows you to track completed surveys. You can see the responses and know who has participated, which can be useful for follow-up actions.
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