Website usability survey
Survey template to collect feedback on website usability. Ask about navigation, design, content, speed, and more using a multi-step format. Gain insights to improve user experience. Share this form using a unique link, or embed it on a website.
Multi-step survey layout
This survey uses a 4-step layout - each step covering a different aspect of usability:
- General impressions: Get first impressions by asking questions around design, navigation, etc ...
- Content and information: Understand the quality and effectiveness of website content by asking about relevance, comprehensiveness, helpfulness, and clarity.
- Performance and accessibility: Ask respondents if they found the website fast and accessible on mobile devices.
- Overall feedback: Allow respondents to leave an overall rating, and open-ended comments.
Variations
You can add or remove fields in this template and adapt it to a variety of use-cases, such as:
- E-Commerce:
Get feedback on how easy it was to browser and order products.
- Documentation:
Get feedback on the comprehensiveness and clarity of a technical documentation website.
- News and Media:
Allow readers to rate a media website, with questions around un-biased reporting, articulation, and frequency of publishing.
Partial survey responses
By enabling partial responses you will be able to collect and analyze data from unfinished form responses. This gives you a larger pool to data to analyze. If you form asks for personal information you can choose to make partial submissions anonymized, meaning personal data is only recorded on form submit.
Survey analysis
Field analytics show clear insights into user feedback and highlight areas for improvement. For example, you can run an analysis on the "How easy was it to find specific information?" field to gauge the effectiveness of a site navigation re-design.
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