Return request form

Conditional logic

You can use conditional logic to adapt your form based on user input. This template, for example, use conditional logic on the purchase date field. If the purchase is within the last 30 days, no further questions are asked. If the purchase is prior to 30 days the form requires a reason for return.

Notifications and workflows

Use native workflows to integrate with third-party services, or send email notifications, such as:

• 
  Zendesk:

  Create a new support ticket

• 
  Salesforce:

  Create a new Salesforce case record

• 
  Email:

  Send an email notification to the returns department

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