Software feedback survey

Multi-step layout

This feedback template uses a multi-step layout to divide the questions across categories:

1. General Information

   Provides context about who's using your software and the version they're on.

2. Usage and Satisfaction

   Enquire about usage trends, and satisfaction with different aspects of the software.

3. Features

   Get specific feedback on how users interact with features, identify the most used ones, and gather suggestions for improvement.

4. Support and Resources

   A section dedicated to questions concerning customer support and product documentation.

5. Suggestions

   Capture valuable open-ended feedback and improvement ideas that may not be covered by other sections.

Rating analysis

Our rating analysis help you understand how users feel about your form, over a period of time. Software developers can see if users find their software easy to set up and look for trends. For example if we have an active project trying to improve the installation we track if it also reflects in the rating over time.

Form engagement and drop-off rates

Step engagement analysis helps you understand how users interact with each section of your feedback form. You can see how long they spend on each step and where most people drop off. Use this info to adjust your form, making it easier to get the feedback you need to improve your software. This leads to better insights and happier users.

<p>Integrates with other tools</p>

Formcrafts has built-in, 100% native integrations with dozens of popular tools. You can connect with the software you use without having to rely on third-party duct-tape automations.