Customer Risk Assessment Form

What is a customer risk assessment questionnaire used for?

A customer risk assessment questionnaire helps companies identify potential risks when doing business with customers. Example, a bank checks a client’s industry and geography for AML risk, a software provider asks about data protection and past breaches, or an insurer reviews financial health and claims history to assess risk.

Multi-step layout

The questionnaire follows a multi-step layout, and is spread out over several steps:

1. Welcome page: Introduction to the form. Optionally include company information like name, logo, and add external links.
2. Customer Identification: Ask for name, contact details, business type, industry, and country of operation to identify the customer and assess geographic risks.
3. Non-profit Governance: Questions to specifically assess risks for non-profit organization types, like purpose, funding source, funding risks, etc ...
4. Financial Background: Inquire about financial statements, credit score, banking relationships, and investment history to assess financial stability
5. Regulatory Compliance: Include questions on compliance with anti-money laundering (AML) laws, sanctions lists, and any legal disputes to evaluate legal and regulatory risks
6. Operational Risks: Ask about internal controls, data protection policies, and third-party partnerships to assess operational risk factors
7. Risk Tolerance: Gather information on the customer’s risk tolerance, past risk incidents, and contingency planning to understand their approach to managing risk.

Conditional logic

This form uses conditional logic to show certain fields and steps based on the answers from other fields. Example, if the business type is non-profit the form shows the "Non-profit Governance" step, which has questions specific to non-profits. You can add more conditional logic to this form to make your questionnaire even more comprehensive in nature.

Common questions