We're always up for a great partnership - whether you want to bowl us over by sharing your heart test tales, pitching for a collaboration, hit us with a bouncer of a partnership idea, have a "Warnie" story; or want some more spin on our initiatives - please step up to the crease and send it our way – your input and stories could become some of our best deliveries!

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Please Read this FAQ Before Submitting Form

Where is my delivery?
You can track your order by clicking here and entering your details:  
My tracking says Label created / Pending?
We’ve handed your package over to the carrier and it’s in transit to their sorting facility. Rest assured, your parcel is with them and on its way to you.  We have no way of controlling this from our side once it’s with the carrier.  

Why have I have only received part of my order?
Depending on what you ordered, they may have been shipped in multiple parcels. While these parcels are sent at the same time, they may become separated during transit. Although these are separate parcels, they should arrive together. If they don’t, rest assured the remaining items are on their way.

I have not had any communication from you since my order, why not?
This is likely due to a typo in your email address when placing your order.
To resolve this, please contact us via the Merchandise link. Be sure to include your name and address so we can locate your order, and provide your correct email address.

My item arrived damaged or defective, what can I do?
Please follow the steps below to help us process your replacement:

  • Take photos of the damage to your item.
  • Send the photos through the merchandise link

We apologise for any inconvenience this may have caused and sincerely appreciate your understanding and support.

How can I get the Collectors Edition of Monopoly?
The collectors' edition is distributed as part of a pre-determined packing process. Every 23rd package contains the collectors' edition, so unfortunately, we’re unable to alter this system as it’s integral to the way it was designed.

Hopefully, you were one of the lucky ones to receive the collectors' edition!

How do I know if I received the Collectors Edition of Monopoly?
Out of the 23,000 MONOPOLY games produced, every 23rd game (a total of 1,000) will be a special collector’s edition. These editions feature a unique keepsake outer box sleeve and shrink wrap with the SWL logo scattered across them. 

My Hat doesn’t fit?
Please read our refund and exchange policy:  https://shanewarnelegacy.com/policies/refund-policy

We’re happy to accept a return of the product you purchased within 14 days, provided the item is in its original condition.  To initiate the return, use our self-serve portal for approval.

·            Click this link: https://account.shanewarnelegacy.com/
·            Enter your email address, and a code will be sent to you to complete the process.
·            Once logged in, view your order(s) and click “REQUEST RETURN” for the item you want to return or exchange.
·            After submitting your request, we’ll process it and send you an email with further instructions for returning the item.
Please check this box to confirm that you have read the FAQ above and that your query has not been addressed.
I want to return or exchange my item?
Please read our refund and exchange policy:  https://shanewarnelegacy.com/policies/refund-policy

We’re happy to accept a return of the product you purchased within 14 days, provided the item is in its original condition.  To initiate the return, use our self-serve portal for approval.

  • Click this link: https://account.shanewarnelegacy.com/
  • Enter your email address, and a code will be sent to you to complete the process.
  • Once logged in, view your order(s) and click “REQUEST RETURN” for the item you want to return or exchange.
  • After submitting your request, we’ll process it and send you an email with further instructions for returning the item.

If your question isn't answered above submit the form below.