Name

Property Name

Contact Email

Would you like anyone else copied in on your request?

If so, please include their email address below separated by comma.

Subject

WEBSITE CONTENT/ DESIGN UPDATEHidden Field

*Please Note: Website content edit requests have a minimum turnaround time of up to 1 week following submission of all required information below, depending on priority level and type of request.

Desired Completion Date:

Please provide the website URL(s) you are requesting support on:

What specific section(s) or area(s) of the web pages you provided needs editing?

please be as specific as possible

Provide a screenshot of the area requiring an update if desired:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Please provide a detailed description of the update(s) you are requesting:

Attach here any copy files, images, links, or other assets that are needed to complete the update:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

EMAILSHidden Field

EMAIL OVERVIEW

*Please Note: All email requests require a minimum turnaround time of 1 week following complete submission of all required elements below.

Desired Email Send Date:

Please provide additional details:

Desired Email Send Date:

Please include name / subject / send date of prior email:

What services are you requesting? Please select all that apply:

Property Details: Which specific property / brand voice is this email to be sent from:

Audience: Please specify what type of audience or list this will be deployed to:i.e. General All-Audience, Membership Levels, other custom Audience within your CRM platform

What are your key business objectives you are trying to accomplish with this email send?

Please specify other:

EMAIL COPY & LINKS

*Please include all content elements (all content, imagery and URL links must be included prior to submission):

Please specify all content:

Url:

Upload image:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Upload a document:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Topic 1:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 2:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 3:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 4:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 5:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 6:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 7:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 8:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 9:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Add another topic:

YESNO

Topic 10:

Topic or Copy:

Url:

Image Upload:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

SEND REQUIREMENTS

APPROVALS

Test Email Addresses:

Please type out email address(es) to receive a test send; separate with commas if more than one.

*Note: AZDS allows for one single round of edits / revisions prior to deployment, to a single approver only. By opening this ticket, you will be responsible for facilitating any other feedback. Note there is a with a 24-hour business day window for revisions or approval. Any delay in approval will delay target send date.

SEOHidden Field

*Please Note: Quotes and turnaround times for Search Engine Optimization requests vary and are dependent on priority level and type of request.

Desired Date for Completion:

Please list the property or properties this request applies to, and the associated URLs:

Property name:if several properties, please add them separated by commas.

Url:

Please describe your SEO question or request for assistance in as much detail as possible:

What is the existing listing name?

Current Listing Information:

Phone Number

Change Information to Read:Phone Number

Current Listing Information:

Hours

Change Information to Read:Hours

Current Listing Information:

Address

Change Information to Read:Address

Current Listing Information:

Business Description

Change Information to Read:Business Description

Current Listing Information:

Amenities

Change Information to Read:Amenities

Current Listing Information:

Other

Change Information to Read:Other

Please upload photos for the listing:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Please fill out information for each of the below sections:

Listing Name:

Address:

Hours:

Phone Number:

Website:

Business Description:

Amenities:

Upload signature photo(s):Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Is there any other information we need to know about this new listing?

WEBSITE TAGSHidden Field

*Please Note: Cost and turnaround times for Website Tags requests vary and are dependent on priority level and type of request. If applicable, you will receive a detailed quote as well as an estimated timeline following submission of the below information:

Desired Date for Completion:

Please list the property or properties this request applies to, and their associated URLs:

Property Name:if several properties, please add them separated by commas.

Please describe your tracking need in as much detail as possible.

Please provide information on the specific pages to add tags, and include any specific instructions on placement.

Url:if several URLs, please add them separated by commas.

Placement or other instructions:if you have several variants of placement or other instructions, please add them separated by commas.

Is there any other information that would be helpful for us to know?

Please describe your tracking need in as much detail as possible.

Please provide information on the specific pages to replace, remove or update tags, and include any specific instructions on placement.

URL:if several URLs, please add them separated by commas.

Placement or other instructions:if you have several variants of placement or other instructions, please add them separated by commas.

Is there any other information that would be helpful for us to know?

Please upload file:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

ANALYTICS/DATAHidden Field

*Please Note: Cost and turnaround times for customized analytics requests varies and are dependent on priority level and type of request. You will receive a detailed quote as well as an estimated timeline following submission of the below information:

Desired date for сompletion:

Please list the property or properties this request applies to:if several properties, please add them separated by commas.

Please outline the following to obtain a copy or resend of a prior report.

Describe the insight, data or report in as much detail as possible:

What is the timeframe needed for the report update:(e.g. data from the last 2 weeks, November 2021 vs November 2020, all-time historic, etc)

Please attach a past example of the report you are looking to have updated:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Please describe the insight, data or report need in as much detail as possible:

If there is a timeframe for the data to be included, please note it here:(e.g. data from the last 2 weeks, November 2021 vs November 2020, all-time historic, etc)

What is the current source / location of the data, if applicable:

What business questions or problem are you trying to answer as a result of receiving this data?

Is there any other information that would be helpful for us to know?

DIGITAL ADVERTISINGHidden Field

*Please Note: All digital advertising requests require a minimum turnaround time of 1 week following complete submission of all required elements below.

The timing will vary based on level of complexity, as well as trafficking timelines, which vary by channel.

Desired Date for Completion:

Please specify campaign name / description / date:

BUDGET:

Which channel/campaign would you like this reallocated from?

What amount should be reallocated?

I would like AZDS to make a recommendation following best practices and subject matter knowledge to reallocate without affecting overall budget:

YESNO

New budget amount ($):

Please specify other:

CAMPAIGN OBJECTIVES

What key business objectives are you trying to accomplish with this campaign?

TIMING:

What guest arrival time period at your property are you hoping to impact?

Dates:

CHANNELS

Metasearch:

Please outline details of your request:

Google Ad:

Please list targeted geographic locations:

Please list your audience targets / guest profiles:

Key Messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions:

Social Media Display Ads:

Targeting:

Please specify other:

Please list preferred target geographic locations:

I am open to AZDS recommendations and/or combination of above if audience pool is not large enough:

YESNO

Key messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

Please use the attached images, copy, logos, fonts and or creative elements to assemble my ad:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions:

Web Display Ads:

Targeting:

Please specify other:

Please list preferred target geographic locations:

I am open to AZDS recommendations and/or combination of above if audience pool is not large enough:

YESNO

Key Messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

Please use the attached images, logos, fonts and or creative elements to assemble my ad:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions:

Other Advertising Channels:

Please list your request below and include as many specific details as possible:

New budget:

Dates:

Notes:

Please provide details of update:

Metasearch:

Please outline details of your request:

Google Ad:

Please list targeted geographic locations:

Please list your audience targets / guest profiles:

Key Messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions.

Social Media Display Ads:

Targeting:

Please specify other:

Please list preferred target geographic locations:

Key Messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

Please use the attached images, copy, logos, fonts and or creative elements to assemble my ad:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions?

Web Display Ads:

Targeting:

Please specify other:

Please list preferred target geographic locations:

Key Messaging elements:

What key messages should be included:

What headlines or taglines should be included:

What key offer details or CTA should be included:

Any other copy that should be included:

Please use the attached images, copy, logos, fonts and or creative elements to assemble my ad:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

What URL should your ad link back to for the associated landing page?

Any additional notes / instructions?

Other Advertising Channels:

Please list your request below and include as many specific details as possible.

BOOKING ENGINEHidden Field

*Please Note: Booking Engine request turnaround times vary and are dependent on priority level and type of request.

Please provide details of the outage your BE is experiencing:

Upload any relevant screenshots that would be helpful for our investigation:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

*See links below to common templates for amenity icons, room features, upgrade paths, etc. If this applies to your request, please complete and upload.

Amenity Icon Selections

(up to 4-8 for each room, depending on template)

This is:

New iconsExisting iconsOther

Review the list of amenity icon choices here
Complete this template to identify selections (only need to list specific rooms).

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Review the list of amenity icon choices here
Complete this template to identify selections

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Other (please specify if you need other action):

Room Feature Selections

(up to 4 for each room)

This is:

New featureExisting featureOther

Complete this template to identify headlines, copy and pictures.

Note: These do not need to be added for every room type.

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Complete this template to identify headlines, copy and pictures.

Note: These do not need to be added for every room type.

Please upload file:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Other (please specify if you need other action):

Upgrades

This is:

Upgrades for first time Existing upgradesOther

Complete this template to identify rooms and their respective update

Note: These do not need to be added for every room type

Please upload file:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Complete this template to identify room upgrade options.

Each room can be mapped to 1 upgrade option.

Feel free to skip the rooms where an upgrade offer would not work/make sense.

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Other (please specify if you need other action):

Room Filters

This is:

New filters Existing filtersOther

Complete this template to identify room filters

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Complete this template to identify room filters

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Other (please specify if you need other action):

Virtual Tours

If this does not apply to your request, please select the "Other" option in the query category above.

Complete this template to identify room virtual tours.

Note: Each room can have 1 virtual tour. These do not need to be added for every room type.

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Confirmation PAGE ADD-ONSHidden Field

Confirmation Page Add-ons

If this does not apply to your request, please select the "Other" option in the query category above.

Complete this template to identify headlines, URL and pictures.

Please upload file:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

OTHERHidden Field

Please describe content request and be as specific as possible (e.g., provide hex # if relevant):

Screenshot of area to updatePlease upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

URL:

TROUBLESHOOTINGHidden Field

RevRaise FAQ

Articles will be available after logging in. Please sign in using the "Sign in" button

How to resolve “A valid Promotional\Corporate Code is required to book this rate“ error on step 3 BE?

Return to Homepage

The RevRaise Booking Engine is designed to be reflective of SynXis content and inventory. Please check settings in SynXis CRS.

Please compare the content to SynXis.

Please leave additional details so our team can further assist.Please provide URL:

Please upload screenshot:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Thank you for reaching out to AZDS Support.

Please leave additional details so our team can further assist.Please provide URL:

Please upload screenshot:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Please clear cache in your dashboard (open a separate ticket if you need a password reset) and refresh the RevRaise Booking Engine in an incognito window.

Please leave additional details (including screenshot upload + URL) so our team can further assist.

Please upload screenshot:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Thank you for reaching out to AZDS Support.

SynXis-Based updatesHidden Field

RevRaise FAQ

Articles will be available after logging in. Please sign in using the "Sign in" button

Data synchronization with Booking EngineHow do I run a pull and refresh the site? Rate admin role Special rates customization

Please describe issue and be as specific as possible.

Does the issue relate to Dynamic Packages ?

YESNO

Try these tips for setting up your

Dynamic Packages :

Set up as Dynamic Packages (not Static)
Choose Enhanced Option (not Basic)
Add packages as general or rate specific
Please select unlimited inventory method
Add a season name for each package (it won't be displayed)
Recommend selecting "no end date" to ensure it remains in place
Check box that says available upon arrival (to work for 1 night stays)
Both floating allowance + available only on arrival night cannot be checked at the same time (Keep "available on arrival")

If you require further assistance with SynXis questions, please contact Sabre Hospitality Customer Support by clicking here.

Please upload screenshot:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

NotificationsHidden Field

Return to Homepage

RevRaise FAQ

Articles will be available after logging in. Please sign in using the "Sign in" button

How do I customize notifications settings? Custom content creation (step 4 confirmation)

Return to Homepage

Please explain the change needed:

Upload a screenshot of existing notification.

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Please translate message:

Please include message you would like displayed:

Please translate message:

Please specify URL:

Add feature(s) to booking engineHidden Field

RevRaise FAQ

Articles will be available after logging in. Please sign in using the "Sign in" button

How to create Green Dates?Promo/Group/Direct bill creation

*Please Note: The priority level for this category - Lower priority.

Please specify the feature(s) you want added:

Other please specifyHidden Field

RevRaise FAQ

Articles will be available after logging in. Please sign in using the "Sign in" button

Create Custom Booking Engine URLs for Groups

Please specify other:

Upload image:

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

If your file is larger than 1024MB please provide a link to Dropbox.

Return to Homepage

Password resetHidden Field

Platform

RevRaise WordPress

Name:

Email for new account:

What hotel(s) are you requesting access to?

Name:

Email for password reset:

Critical Priority - SYSTEM OUTAGEHidden Field

Critical Priority - SYSTEM OUTAGE

Please provide details of the outage your Booking Engine is experiencing:

Please provide details of the outage your Website is experiencing:

Upload any relevant screenshots that would be helpful for our investigation:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

Upload any relevant screenshots that would be helpful for our investigation:Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload