Support Request Form (New)

Welcome to TSM

How can we help you today?

First Name

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Company Name

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Please select one of the following:

Select the TSM Modules you need assistance with:

We can also provide tailored one-on-one training. Please identify areas of training:

Short RequestProvide a short description of the request

Long RequestPlease descrbe the request in as much detail as possible

It is important for you to add any screen shots or files that can help us understand the problemTo upload multiple files at once, Ctrl+Click the images in the choose file list

Drag and drop or browse files to upload

What did you expect to achieve?What were you trying to do?

What were the steps taken to reproduce the issue?It is import that we can reproduce the issue before we can fix it so the more information you can provide the better? Which TSM screen was open? Which button did you press? Which filters did you select? Which report were you printing?

What happened?Describe what happened when the issue went wrong to give us a good understanding of what is occurring.

What other information might be important for TSM to know in order to efficiently deliver this request?

Who is this change for?Which team, department, role, person?

What is the efficiency this request brings to your business? Why are you requesting this?Time, $$, benefit?

How could this change affect other workflows and business processes within your TSM?

What is your preferred timeframe for implementing this?

What other factors could affect the commencement / completion / acceptance of this request?Eg Customer might be going on holiday, a previous request must be completed before this one can commence.

Documents suppliedInclude screen shots, form / report mock-ups, technical documents etc.

Drag and drop or browse files to upload

Is there any documentation you are expecting TSM to deliver with this request?eg Short notes, detailed instructions, training manual, flow charts etc.

Comments or Questions?

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