Welcome to TSM
How can we help you today?
First Name
Last Name
Email
Company Name
Best Contact Number
Please select one of the following:
Reason for request
Issue / Problem
Change / New Feature Request
Training Request
Sales / General Enquiry
Accounts Enquiry
Suggest an Article
Feedback
Select the TSM Modules you need assistance with:
TSM Office 1.0 Basics
TSM Office 2.0 Jobs
TSM Office 3.0 Purchases and Orders
TSM Office 4.0 Maintenance
TSM Office 5.0 Invoices
TSM Mobile
We can also provide tailored one-on-one training. Please identify areas of training:
Short Request
Provide a short description of the request
Long Request
Please descrbe the request in as much detail as possible
It is important for you to add any screen shots or files that can help us understand the problem
To upload multiple files at once, Ctrl+Click the images in the choose file list
Drag and drop or browse files to upload
Request Priority. Please select your priority accurately.
What is the urgency of this request
P1: Site Down
P2: Major Impact
P3: Minor Impact
P4: Low Impact or a Request
What did you expect to achieve?
What were you trying to do?
What were the steps taken to reproduce the issue?
It is import that we can reproduce the issue before we can fix it so the more information you can provide the better? Which TSM screen was open? Which button did you press? Which filters did you select? Which report were you printing?
What happened?
Describe what happened when the issue went wrong to give us a good understanding of what is occurring.
What other information might be important for TSM to know in order to efficiently deliver this request?
Who is this change for?
Which team, department, role, person?
What is the efficiency this request brings to your business? Why are you requesting this?
Time, $$, benefit?
How could this change affect other workflows and business processes within your TSM?
What is your preferred timeframe for implementing this?
What other factors could affect the commencement / completion / acceptance of this request?
Eg Customer might be going on holiday, a previous request must be completed before this one can commence.
Documents supplied
Include screen shots, form / report mock-ups, technical documents etc.
Drag and drop or browse files to upload
Is there any documentation you are expecting TSM to deliver with this request?
eg Short notes, detailed instructions, training manual, flow charts etc.
Comments or Questions?
What is the best time to call you?
Other
Sales Request
Additional Licences
TSM Evolution
TSM Mobile
Professional Services
Other
Suggest an FAQ / Help article
Feedback
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