RMA Request

Please contact our Support Department to facilitate your return and replacement.

Be sure to have your Server ID available

[email protected]

866-366-2548

Customer Information

Company Name

Contact Name

Contact Email

Contact Phone

Australia Customer?

YESNO

Do you have a Server ID?

YESNO

The Server ID can be located on your invoice, near the top of page 2. It is also often the last five digits of the Admin Portal Username. If you still need assistance locating your Server ID, please contact NetFortris Customer Success at [email protected] or 877-366-2548, option 2.

Server ID

Enter CPNI Password

Enter specific reduction informationUser/Ext#, Local TN, Make/Model, MAC of phone, add-on feature licenses.

Explain the situation further...Reason for reduction request.

NOTE: If you are on our Comm-unity platform, all licenses must be unassigned via the Admin Portal before the Return or Reduction can be completed.

If reducing user license, include Ext#, local TN and phone/MAC.