We are sorry about the issue you are facing.
Please check in your spam, the order confirmation email can be stored as spam.
If you cannot find it in spam, please fill the following form.
We will check it and reply you quickly.
It takes less than 2 business days to send the items out if you ordered products in-stock.
Please fill the following form and submit, we will reach out to you within 1 day.
If you ordered plates,bars, weight tree, dumbbells or racks, please track your order here.
If you ordered other products, you can track your order by the information provided in shipping update email.
Sorry,we cannot provide pick-up due to the current public health crisis.
In that case, you must wait the order to be delivered, then you can refuse the delivery. You need to keep the product in its original package without any damage.
After receiving the rejected items and checked it's in original condition, we can issue a full refudn. By refusing delivery, you will not be charged of the return shipping cost.
If the return is due to a manufacturing defection or transportation damage, please fill the following form. Our customer service team will be in touch quickly.
All you need to do is to follow the instruction of our customer service.
We will resend you the product once we finish the investigation. ( We may ask you for further information by email)
If the return is not due to a manufacturing defection or transportation damage, please fill the following form.
You need to pay the return shipping cost on you own. At the same time, you have to keep the product in its original package withou any damage.
We will inform you by email once we receive the returned product. If there's no damage, we will approve your return by email, and issue the refund within 2 business days after the approval.
If there is any problem when the product is returned, we will also inform you by email about the detected issue.
We are sorry about the issue you are facing. Please let us know your comments and our team will be in touch soon:
Please notice we don't compare our shoe sizing chart to other manufacturer's. Since different companies use their own charting system, it does not exist official sizing correspondance between different brands.
The only way we recommand to find out the right size for you, is to refer to your foot length in CM.
You may need to choose between some sizes, since there's no half-size for Anta.
Please fill the following form and submit, we will reach out to you within 1 day
We recommand you to contact the shipper.
To get your tracking information, see here
If you get no reply from the shipper, please choose "no reply from shipper", then submit your request.
Please fill the following form and submit. We will reach out to you within 1 day.
If you ordered plates/dumbbells for more than 20kg/45LB, your order is sent by separately.
If your order is partially delivered, please check the rest of your order on our tracking webpage
For further question, please fill the following form and submit. We will reply you within 2 working days.
We are sorry about the issue you are facing. Please notice that in order to solve this problem, you need to submit photos of the damaged product. This will accelerate your request treatment.
At the same time, please let us know your comments and our custoemr service will be in touch soon: