Raise an Urgent Incident
Is your fundraiser page
not accessible by 2 or more donors
?
No
Yes
Is your
event is ending today
and donors can't checkout, bid successfully, or can't draw raffle or 50/50 winner(s)?
No
Yes
Aside from your donor are you also experiencing the same issue?
No
Yes
Take note that we have no control over your event or donor's access to stable connection or their browser's settings. It is advisable that you suggest using private or incognito browser, connecting to a different internet connection or use a different device. Did that work?
No
Yes
Is your
event due to go live outside of our business hours(Monday to Friday 8:00-5:00PM PST)
and can't make it live?
No
Yes
Click this
link
to troubleshoot your issue. Did that help?
No
Yes
Email
Phone number we can reach you immediately
Fullname
Organization name
Link to your fundraiser
Describe your issue
Please provide as much details as you can like the donor email, name, what device and browser is used, what exactly is happening, and what were you expecting to happen. These will help us investigate your issue faster.
Provide supporting screenshots of the issue or error message
Drag and drop or browse files to upload
For
Pro, Pro Plus or Enterprise Plan
users you may reach out with our live support agent through the
chat bubble
during our business hours(Monday to Friday 8:00-5:00PM PST) to help you via chat. Or use this
incident form
to log your issue now and we will get right back to you via email.
For
Starter Plan users
, please fill out this
incident form
instead and we will get back to you within 1 business day via email.
Great! We're glad that worked out!
Tell us how we can make this form easier for you!
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