Ticket Hoss Help Center

Ticket Hoss Help Center

How can we help you today?

App Issue

If you think you're having an App issue....
Are you using the latest version of the Ticket Hoss App?
  • Delete and reinstall the Ticket Hoss App from the Apple App Store or Google Play
Or Try...
  • Signing Out of your Ticket Hoss App account and Signing Back in.
(Your Account Number is Your Mobile Number)
This fixes most problems, but if you're still having trouble, describe your issue below and we will be in touch ASAP!

Signing Up

To sign up for a Ticket Hoss Account, you will need to:
  • Be a teen or above (13+)
  • Have a Smart Phone with Camera
  • Provide a Unique Mobile Number (NOT shared with another account holder)
  • Provide a Unique Email Address (NOT shared with another account holder)
What can we help you with?

Payments / Refunds

Check out the link above to see if you're eligible for a refund. If so, you will ultimately need to contact the Event Promoter as they must approve refund requests. You can submit a refund request through the app or you can typically find Promoter contact info in the Track, Series or Event FAQs in the Ticket Hoss App.
If you made a mistake on your purchase, please select "Yes" and fill out the form below to send your request to the Ticket Hoss Support Team.

Don't worry! We'll be happy to help.

Please use as much detail as possible to describe what you need to fix regarding your purchase and our Support Team will be in touch ASAP!

If you still have questions about your charge, fill out the form below, providing as many details as possible, and our Support Team will be in touch ASAP.

My Phone Number

You must sign up with a different phone number from any other Ticket Hoss App account holder.

  • If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

OR

  • If you've gotten a new phone number and can't access your account...

Please fill out the form below providing your CURRENT Mobile Phone Number.

If you know the old phone number associated with your account, please include it when describing your issue.

My Email Address

You must sign up with a different email address from any other Ticket Hoss App account holder.


Shared Email Addresses

If you share an email address with someone else, you will need to create your own email address if the person you share it with has already signed up for a Ticket Hoss account.

TIP: You can do this for free with Gmail or any other email provider.


Errors

  • If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

Please fill out the form below providing your Mobile Phone Number and Email Address.

Accessing My Account

Your Phone Number Changed

You WILL need access to the mobile number associated with your Ticket Hoss account to sign in.

If you're having trouble accessing your account because your phone number changed, please select "Yes" below and include your previous phone number when describing your issue.


You did NOT Receive a Verification Code

You can check your phone number, edit it if necessary, and then try resending the code.

If you've tried resending, know your phone number is correct, but still haven't received the code within 60 seconds, select "Yes" below so our Support Team can help.

"Other" Signup Issue

If you're having an issue signing up for a Ticket Hoss Account that you don't see addressed here, please fill out the form below, and our Support Team will be in touch ASAP!

Transferring Tickets

Once you’ve purchased tickets, you can easily transfer them to anyone else by entering their phone number or selecting them from your contacts. The link below contains instructions. The process is simple!

Do you still need help?

Please fill out the form below, providing as many details as possible in the description, and our Support Team will be in touch ASAP!

Provide a copy/screenshot of your receipt or a screenshot of your ticket(s), if applicable.

File UploadProvide screenshots or other documents that may help us resolve your issue.

Your Information:

Thanks for using the Ticket Hoss Help Site. Please get back in touch if you need help in the future!