Welcome to the Thermoscreens Returns Portal. To enable us to assess your returns request please complete the form below in full.
Your company name
Your email address
Your telephone number
Delivery or invoice date
You can only return a unit if not older than 3 months (from invoice or delivery date). Please note there is a 25% handling charge unless agreed otherwise.
SOA and/or Invoice
Please upload SOA and/or Invoice
Reason for this return
Photo of unit
Drag and drop or browse files to upload
Delivered too late or early
Delivered wrong unit(s)
Delivery contains damaged unit(s) (damaged in transit)
I will return the unit
If the unit is outside the 3 months delivery period, credit will not be issued and goods will be disposed of.
After submitting the return you have 14 days to return the unit(s).
Please note there is a 25% handling charge unless agreed otherwise.
The unit is within the 3 months delivery period
Articles to be returned
for example: 2 x 2260154000SP
Estimated date of return at Nuneaton Factory
After submitting the return you have 14 days to return the unit(s)
Address and opening times
St Mary’s Road
Monday – 8.00 – 16.30
Tuesday – 8.00 – 16.30
Wednesday – 8.00 – 16.30
Thursday – 8.00 – 15.30
Friday - closed
Please find our returns policy on our website:
I agree with the returns policy