Warranty Information Request

To submit a warranty claim, please fill out this form with the required information, and our team will get back to you within 24 business hours or sooner.

Providing all the required information will help us process your claim more quickly. Thank you for your cooperation.

Please be aware that we may want to offer you some live phone/video troubleshooting prior to finalizing the claim.

Submit Warranty Claim

What is your First Name and Last Name

What is your email?

What is your Phone Number?

Please enter with no spaces. An automatic "+1" will be added

Why is shipping information Required?

This is part of the warranty claim process. This is aimed at replacing the product and sending shipping labels for returns.

What is your Street Address?

What City do you live in?

What State do you live in?

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming

What is your Zip Code?

Where did you purchase your Sifely Product?

Amazon Sifely.com EbayWalmartOther

Sifely Order Number

The Sifely Order number can be found in the order confirmation email that was sent after the initial purchase. It will be 5 digits. For example 54321

Amazon Order Number

Find this in your Amazon order history. The format should look like this 000-0000000-0000000

Ebay Order Number

Find this in your Ebay order history. The format should look like this 00-00000-00000

Walmart Order Number

The order number will be in this format: 1111111111111. Example- 3252264815496

This Warranty Information Request is about a __________________?

Smart Lock Other

Select the Sifely Lock

Sifely S Smart Lock

Sifely St Smart Lock (No fingerprint)

Sifely X Smart Lock

Sifely E Smart Lock

Sifely Gun Safe

Sifely O Smart Lock

Select the Product

Sifely Gateway

Sifely Fob

Sifely Remote Key Fob

Sifely Door Sensor

Sifely Smart Lock App

Sifely Card Reader

The product I am looking for is not listed above.

Here is an example of what the batch number may look like.

Please enter the lock's Batch Number.

This number is found on the back of the battery cover. This will help us improve our product's quality over time.

Please describe details of the product failure.

Please upload any images or videos that further illustrate the product's failure

Drag and drop or browse files to upload

warranty_claim_tagHidden Field

Warranty ClaimHidden Field

Submit Warranty Claim