App Issue

If you think you're having an App issue....

Are you using the latest version of the Pit Pay App?

• Delete and reinstall the Pit Pay App from the Apple App Store or Google Play

Or Try...

• Signing Out of your Pit Pay App account and Signing Back in.

(Your Account Number is Your Mobile Number, and you can easily reset your password if you have forgotten it)

This fixes most problems, but if you're still having trouble, describe your issue below and we will be in touch ASAP!

CLICK > for More Toubleshooting Tips

Scanning ID

• Scan in natural light
• Minimize glare on your ID
• Place your ID on a dark surface to scan

Signing Up

• Be an Adult (18+)
• Have a Government Issued ID or passport
• Have a Smart Phone with Camera
• Provide a Unique Mobile Number (NOT shared with another account holder)
• Provide a Unique Email Address (NOT shared with another account holder)

Team or Group Purchases

• Team members must be 18+
• Your team members will need to sign up for their OWN Pit Pay App accounts
• When you buy a pass for a teammate, the pass will appear in the "My Passes" section of THEIR Pit Pay App
• To Validate their Pass, they will need to view their pass and tap the red box on the pass to open the agreement, and tap to sign where indicated

Minors / Minor Purchases

How To Buy for Your Minors:

CLICK > for more on Minors and Minor Purchases here.

Editing the Minor's Information:

Navigate to My Minors in the app menu.

• Tap on the minor's name
• Edit the minor's info
• Tap "Save"

You can also remove the minor from this screen by tapping "Remove."

Editing the Second Parent's Information:

NOTE: If Parent #2 has a Pit Pay App account, you CANNOT edit their info.

Navigate to My Minors in the app menu.

• Tap on the minor's name
• Go to the Parent #2
• Edit the info
• Tap "Save"

You can also remove the minor from this screen by tapping "Remove."

Trouble Signing the Waiver:

"Unauthorized Access"

• If you see this error message, close the error message but remain on the waiver page
• Hit the refresh button on your browser
• You should be able to sign the waiver now

Did Not Receive the Waiver Link

The minor waiver link is sent via email and text to BOTH Parents (if the minor is required to sign). Check your text messages, and check your Spam folder if you don't see it in your email inbox.

The Parent #2 waiver link is sent via email and text to Parent #2. If the message was sent to an incorrect phone number, have Parent #2 check their email inbox, including their Spam folder. If it was sent to an incorrect email address, they should have the text message.

If Parent #2 doesn't have the waiver link in their texts or emails, let us know!

CLICK > for more on Minors and Minor Purchases here.

If you purchased a pass intended for someone else or purchased the wrong pass, let us know!

Event Registrations

Don't worry! We'll be happy to help.

Please use as much detail as possible to describe what you need to fix regarding your purchase and our Support Team will be in touch ASAP!

My Phone Number

You must sign up with a different phone number from any other Pit Pay App account holder.

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

OR

• If you've gotten a new phone number, forgot your password, and can't access your account...

Please fill out the form below providing your CURRENT Mobile Phone Number.

If you know the old phone number associated with your account, please include it when describing your issue.

My Email Address

You must sign up with a different email address from any other Pit Pay App account holder.

Shared Email Addresses

If you share an email address with someone else, you will need to create your own email address if the person you share it with has already signed up for a Pit Pay account.

TIP: You can do this for free with Gmail or any other email provider.

Errors

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

Please fill out the form below providing your Mobile Phone Number and Email Address.

Accessing My Account

Your Password

Resetting your Password is EASY, but you WILL need access to the mobile number associated with your Pit Pay account.

• From the home screen, tap "Sign In"
• Tap "Forgot Password"
• Enter Your Mobile Number and tap "Next"
• You will receive a 4-Digit Code via Text Message
• Type your new password and enter the code you were sent
• Tap "Change Password"
• At the login screen, enter your mobile number and your new password

Pit Pay CANNOT reset your password for you or see your password.

Your Phone Number Changed

If you're having trouble accessing your account because your phone number changed, please select "Yes" below and include your previous phone number when describing your issue.

You did NOT Receive a Verification Code

You can check your phone number, edit it if necessary, and then try resending the code.

If you've tried resending, know your phone number is correct, but still haven't received the code within 60 seconds, select "Yes" below so our Support Team can help.

Resetting My Password

Your Password

Resetting your Password is EASY, but you WILL need access to the mobile number associated with your Pit Pay account.

• From the home screen, tap "Sign In"
• Tap "Forgot Password"
• Enter Your Mobile Number and tap "Next"
• You will receive a 4-Digit Code via Text Message
• Type your new password and enter the code you were sent
• Tap "Change Password"
• At the login screen, enter your mobile number and your new password

Pit Pay CANNOT reset your password for you or see your password.

If you're unable to reset your password, please select "Yes" below so our Support Team can help.

"Other" Signup Issue

If you're having an issue signing up for a Pit Pay Account that you don't see addressed here, please fill out the form below, and our Support Team will be in touch ASAP!

Please fill out the form below, providing as many details as possible in the description, and our Support Team will be in touch ASAP!

Include the Name(s) of the Participant(s) that the pass(es) were purchased for in the description below.

Provide a copy/screenshot of your receipt or a screenshot of your pass(es), if applicable.

Your Information:

Thanks for using the Pit Pay Help Site. Please get back in touch if you need help in the future!