🐾
Paw.com
Where pets are Family.
Return Policy
Unopened and unused items:
Full refund within 30 days from receipt.
All items must be unopened, and unused and vacuum sealed or plastic wrapped.
$19 Return shipping fee will be applied.
Undamaged, opened items:
May be returned within 30 days of receipt for
partial
refund
Item will be refunded minus a 20% restocking fee on the original purchase price.
$19 Return shipping fee will be applied.
Damaged in shipping or defective:
Full refund or exchange within 30 days of receipt
Shipping cost to send replacement item included.
All refunds issued after item is received, processed, & inspected
What is the reason for your return?
Return reason -
❓
Not As Expected
🐶
Pet Unhappy with it
✖️
Wrong Item or Size Received
🔎
Damaged or Defective
🤔
Changed My Mind
Please if you would kindly and briefly describe what was "not as expected":
Okay! Let's get started with some info!
What's your name?
and email?
Order number?
Don't have it? Email us at
[email protected]
or use our live chat at Paw.com
Which type of item(s) are being returned?
Don't see the type of item or you're not sure? Email us at
[email protected]
or use our live chat at Paw.com
Blankets or Bed Runners
Beds
Loungers
Accessories (Marlie Mist, Bed Covers, Etc.)
Crate Kit
Bedding
Car Beds & Seat Covers
Paw Beauty (Shampoos, Balms, Etc.)
Is the item
Open
?
-
Yes - Box is open. But vacuum sealed/plastic wrapped items are not.
Yes - Box & vacuum sealed/plastic wrapped items opened..
No - Box is sealed and unopened.
Please upload pictures of:
o
The barcode printed on the box.
o
The item(s) that need to be returned with vacuum seal intact.
Items still in the box can remain inside for the picture
Drag and drop or browse files to upload
Please upload pictures of:
o The barcode on the box or the tag attached to the item.
o The item(s) that need to be returned.
Drag and drop or browse files to upload
Please upload pictures of:
o The barcode on the box or the tag attached to the item.
o The item(s) that need to be returned.
Please make sure that if there is damage or a defect that it is visible in the picture
Drag and drop or browse files to upload
Please upload pictures of:
o
The item(s) that need to be returned in the sealed unopened box.
o
The barcode printed on the box.
Drag and drop or browse files to upload
Based on your results you are eligible for a full refund as long as you are within 30 days from the item's receipt. Please note a $19 return shipping fee does apply.
All refunds issued after item is received, processed, & inspected.
Based on your responses you are eligible for a refund of the original purchase price minus a 20% restocking fee as long as you are within 30 days from the item's receipt. A $19 return shipping fee will also be applied.
All refunds issued after item is received, processed, & inspected.
Based on your responses you are eligible for a full refund or exchange within 30 days of receipt. Shipping cost to send replacement item is included should you choose an exchange.
All refunds issued after item is received, processed, & inspected.
Submit Return Request →
Submit Return Request →