Oh No! We are so sorry your plants didn’t make it!

Please tell us what plants died, and please attach photos. We request these photos so our plant specialists can review them, and see if there are outside contributing factors, or make a recommendation for a different variety that might work better in your area.

If you want to check to see if your plant is alive or needs to be replaced. Perform a scratch test as demonstrated in the video below.

It is best to include a close-up photo, a photo of the complete plant, and a photo of the plant in your yard. Having these various shots can help our plant specialists.

We will not be able to process your warranty claim without a photo.