How can we help you today?

How can we help you today?
Sales & Product Advice
Does your enquiry relate to an existing order?

Stock Availability

Our website includes the most up to date information regarding our stock levels.

Simply increase the quantity to the desired number of items you are after, and our website will let you know if we have sufficient stock

If you require more than what we have available, we may be able to do a special order from our supplier. Please be aware, conditions apply for special orders.

Special Order - Further Assistance

Preorders & Stock Arrivals

Unfortunately, we have made the difficult decision to no longer allow preorders on goods. This has largely been due to the issues relating to lengthy delays on preorders in our current climate, and the negative impact this has had on our customers.

Once a product is available in our warehouse, it will be listed on our website for purchase.

Additionally, we receive limited information from our suppliers when it comes to ETA's. Any ETA we do receive will be listed on the product page of a particular item. Our team are unable to provide any further ETA and the published date is subject to change.

Do you require assistance in recommending a suitable PC and/or components?
What budget did you have in mind?
Do you also require monitors or peripherals?This can includes keyboards, mice, webcams, headphones.
What do you intend to use your PC for?
Is RGB lighting important?
Do you require a Discrete or Integrated Graphics Card?
Do you require a Professional or Gaming Orientated Graphics Card?
What version of Windows do you require?
Do you require the ability to connect to wireless networks?Note: Wireless Adapters can be purchased at a later date if required
Do you have any preference in regards to brands? (eg. Nvidia or AMD)Please include this information in the comments
Was your order Click & Collect or Delivery?

Click & Collect Information

Generally, once payment has been received, orders are processed within 1-2 hours and you will receive an email to let you know when your order is ready.

If you have already waited more than 2 hours, it might be worthwhile checking your spam or junk folder to see if the email was sent there.

If you still have not received anything, please complete the details below and a member of our team will be in touch with you as soon as possible.

Delivery Partner Delays

Our Delivery Partner has advised they are currently experiencing delays in their network. These delays are unfortunately impacting all retailers across Australia.

We are escalating issues once we become aware of any individual delay, however, our delivery partner has advised it can take an additional 5-10 business days for them to provide us with updates.

In most cases, items are delivered before our delivery partner provide an update to us and often, there is little to no tracking on these items. Rest assured, we are doing everything we can to ensure all items dispatched are received as quickly as possible.

Standard Delivery Information

Generally, once payment has been received, orders are processed within one business day and you will receive an email to let you know when your item has been dispatched.

The email will contain the tracking number and this can be used on our Delivery Partners Website to track where your item is.

In some cases, the tracking number you receive may not work right away and we need to wait for it to update in our Delivery Partners system. This usually happens late in the evening.

To track your order, please click here.

Once dispatched, it can take up to 3 business days for metro regions while rural or country areas can take longer.

Please note: This is just an estimate and may take longer due to delays caused by our Delivery Partner. Our Delivery Partner has advised it can take an additional 5-10 Business Days in some circumstances.

For more information, please click here.

Express Delivery Information

Generally, once payment has been received, orders are processed within one business day and you will receive an email to let you know when your item has been dispatched.

The email will contain the tracking number and this can be used on our Delivery Partners Website to track where your item is.

In some cases, the tracking number you receive may not work right away and we need to wait for it to update in our Delivery Partners system. This usually happens late in the evening.

To track your order, please click here.

Once dispatched, it can take up to 2 business days for metro regions while rural or country areas can take longer.


Please note: This is just an estimate and may take longer due to delays caused by our Delivery Partner. Our Delivery Partner has advised it can take an additional 5-10 Business Days in some circumstances.

For more information, please click here.


If you still require assistance, please provide us with as much information and our team will do what we can to assist.

Delivery Enquiries & Complaints

Once an order has been dispatched, our Delivery Partner takes responsibility for the delivery of your order. While we will do everything we can to assist you, in most cases, it is best to contact our delivery partner directly.

For any delivery issues including late or missing items, updating an address or damage, click here.

Delivery - Further Assistance
Shipping & Delivery

Track an Order

Generally, once payment has been received, orders are processed within one business day and you will receive an email to let you know when your item has been dispatched.

The email will contain the tracking number and this can be used on our Delivery Partners Website to track where your item is.

In some cases, the tracking number you receive may not work right away and we need to wait for it to update in our Delivery Partners system. This usually happens late in the evening.

Please note: You will be taken to our Delivery Partners website to track your order or for any delivery issues. If you have spoken with our Delivery Partner and they were unable to assist, please click 'I still need assistance'.

Track an Order Options

Delivery Methods

We offer delivery Australia wide via our Delivery Partners - Australia Post and Startack. The below delivery times are industry averages provided by our Delivery Partner. Delays may occur during holiday and peak periods or extreme weather conditions. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Unfortunately, we do not offer international delivery.

The below times are in addition to the time it takes Umart to dispatch your order. Orders are generally processed within 1 business day.


Standard Delivery

QLD:

Metro - Up to 3 business days

Country - Up to 7 business days

All other states:

Metro - Up to 6 business days

Country - Varies based on location. Please check at your local Post Office or on the Australia Post website.

This information is an estimate only and is sourced from the Australia Post website. This can be viewed here.


Express Delivery

Metro:

1 to 2 business days

Check Express Post Details: here

Country:

2 to 5 business days

Check Express Post Details: here

 

Same Day Delivery

Same and Next Day Delivery is currently available to select postcodes in the Brisbane Metro region.

Residential addresses only. Businesses and PO boxes are not eligible. There are limitations on the weight and size of the order.

Only orders placed by 1 PM AEST are eligible for Same Day Delivery. Orders placed after 1:00pm may have the option of Next Business Day Delivery.

Deliveries will be completed between 6pm and 9pm and someone must be in attendance to receive the delivery.

Click here for more information on Same Day Delivery.

Delivery Costs

Not sure how much postage will cost you? Simply add the items you're after into your cart. Once all items are added, you can check the shipping costs on the 'Cart' page by entering your post code.

Alternatively, this information will be available for you on check out prior to submitting your order.


Modify or Cancel an Order

Modifying an existing order

As our warehouses are largely automated, once an order has been received, it may not be possible for us to make further changes.

Please provide as much information as you can, and our team will be in touch with you to discuss your options.

Update Address

Depending on the status of your order, we may be able to update your address for you. If your order has already been dispatched, it may be quicker for you to lodge this request with our Delivery Partner.

Please note, there may be an additional delivery charge in the event an item is returned to us due to an incorrect address.

Hold an Order

Once an order has been paid for and processed, our team will send you an email to let you know it is ready to collect. We will typically hold onto orders for a maximum of 5 business days.

Orders not collected within this time frame will be cancelled and a refund will be processed back to the original payment method.

In some cases, we may be able to hold your order for longer to give you more time to collect it. Please be aware, this is not guaranteed (especially in peak times) due to the number of orders and limited storage space in our stores.

Please provide your information below and our team will coordinate your request with the relevant store location.

Cancel an Order

Please be aware, for orders that are due to be sent via our Delivery Partner, it may not be possible for us to cancel your order before it gets dispatched.

Once our team receive your request, they will be in touch with you to discuss your options.

Update Address Options

Please Note

You are about to be redirected to our Delivery Partners website.

Please click the below button to proceed or alternatively, select another option.

Is the address a Business or Residential Address?
Something Else
Warranty & Returns

Warranty Status Update

Unfortunately, sometimes things go wrong and you need to get your item sent off under warranty. Our team will do everything we can to minimise any inconvenience however we are unable to always provide an on-the-spot solution and do need to speak with suppliers or manufacturers.

As a result, it can take up to 4 weeks for us to resolve any warranty faults. This is only an estimate and your individual experience may differ. This time can also increase during peak periods.

The below outlines the general time frames for each stage. These time frames do not take into account weekends or public holidays.

1. We will contact the supplier/manufacturer and request an RA Number. This is done digitally and we wait for their response. This can take 2-5 days to occur.

2. Once we have a response from the supplier/manufacturer, we will then coordinate the return with our delivery partner. This is usually done within 1 day.

3. Our Delivery Partner collects the item from us and takes it to the destination. This can take 2-5 days.

4. Once received, our supplier/manufacturer then reviews the product. The time it takes varies however on average, we expect this can take 10-14 days to resolve.

5. After testing/repairing the product, the supplier/manufacturer can do any of the following; Repair or replace the item, provide us with a 'credit' so we can issue a refund, or advise 'no fault found'. In some cases, they may advise us that the item had physical damage and are unable to offer a solution. If out of warranty, they may also provide a quote to have the item repaired.

For instances where an item is coming back to us, these will be returned to us via our delivery partner and can take 2-5 days.

When a credit is provided, we are usually able to process a refund immediately. It can then take 2-5 days to appear in your account. Alternatively, this credit can be applied to a different item.

While we will provide you with updates along the way but please know that at times we may not have any further updates.

Warranty - Further Assistance

Change of Mind Returns

We know that your circumstances may change and at times, you may no longer want or need a product you have purchased. That is why we offer a 30 Day Change of Mind Returns Policy and if you're eligible for Umart Premium, you have the added benefit of an additional 10 Days to return your item.


Eligibility

Item(s) will only be considered for a Change of Mind Return if they are brand new, unopened and factory sealed.

Any item(s) that have already been opened (including removing shrinkwrap or broken labels) cannot be returned as a Change of Mind under any circumstance.

Unfortunately, this includes any item(s) you have purchased an item and found it did not fit/suit your requirements. This may not apply in the event you were explicitly told or led to believe a product would be suitable by a Umart Team Member or our website.

Was the item purchased within the last 30 days and still brand new and unopened?

We're sorry!

Based on the information you've provided, it sounds like we would be unable to take your item back under our Change of Mind Returns Policy.

If your item is faulty or not working, our Warranty Team may still be able to help.

Alternatively, if your item is opened, you may have luck reselling your item on marketplaces like Facebook or Gumtree.

Returns Followup
Were you seeking a Price Match or Discount?

We're sorry!

As a business, we aim to provide the best items at the most affordable price. These prices are reflected on our website.

As a result, we are unable to provide any further discounts.

We do frequently have sales on all our products and offer special prices to our Premium customers. So if you're looking to score a great deal, keep an eye on our website and make sure you're logged in to see the best possible deals!

Is the item currently in stock with our competitor?

We're sorry!

Unfortunately, we are unable to price match against a competitor that does not have the product in stock for immediate purchase.

When including shipping costs, is the competitor still cheaper than Umart?

We're sorry!

Based on the information you've provided, we would be unable to offer price matching in this particular instance.

What method of payment were you intending to use?

We're sorry!

Unfortunately, due to the fees charged by Finance and Buy Now Pay Later companies, we are unable to price match when this is the payment method.

Should you choose to pay via a Credit or Debit Card, we may still be able to price match for you.

Price Match - Payment Method Need Assistance
Would you prefer to Click & Collect or Delivery?

Need an invoice?

After an order has been completed, we will automatically send out an invoice to the email we have on the account. This can take up to 24 hours to be received.

In the event you do not receive this, you can always download a copy of your invoice from our website.

Simply log into your account, and go to 'Completed Orders'. Here you will see all your completed orders and you will be able to download any invoices by clicking the green icon located next to the 'Completed' box.

Payment Methods

We have a variety of different payment options for you to choose including Buy Now, Pay Later Finance Options.

Our current options include:

  • Credit or Debit Cards (Visa or Mastercard Only)
  • PayPal
  • Apple & Google Pay

Interested in finance or Buy Now, Pay Later options? We've got you covered here too:

  • Zip
  • AfterPay (up to $3000)
  • Klarna (Up to $2000)
  • PayPal Pay in 4 (Up to $1500)

For more information or Terms & Conditions about the relevant Finance or Buy Now Pay Later options, please refer to their respective website.

Payment Methods Need Assistance

In-Store Payments

As a business, we run on razor-thin profit margins and are always looking for opportunities to reduce our costs so we can continue to provide affordable products for everyone.

Due to the costs and risks associated with payments in-store, we have made the difficult decision to no longer accept cash or in-store payments as a payment option.

As a result, all orders must be made and paid for via our website. If you're unsure how to do this, our team are more than happy to walk you through this process.


Split Payment Methods

We understand that at times you may want some flexibility with payment options and pay via multiple different payment types (for example, Afterpay and Credit Card, or Visa or Mastercard Gift Cards).

Unfortunately, at this stage, this is not something we are able to support but we are looking at different ways to give customers greater flexibility to support this.

If you are wanting to use different payment methods in the interim, you may be able to create multiple orders on our website and nominate your chosen payment method for each order.


Store Locations & Opening Hours

Unsure what you need? Need some advice? Our stores are open to provide you with advice on your next big purchase. Some of our stores also have a variety of displays available for you to browse also but this is constantly changing and may not always be available. 

The majority of our stores are open seven days a week and are closed on Public Holidays.

For more information about our stores, please click here.

Please be aware, there is no direct phone number for any of our stores. If you do require assistance over the phone, our Customer Service Team are available.


Speak with our Team

Our dedicated Customer Service Team are available for all of your sales and Customer Service queries.


Phone Support (~Average 15 min Hold Time)

Monday-Friday: 9:00am-5:30pm

Saturday/Sunday: Closed

Public Holidays: Closed


Email Support

Monday-Friday: 9:00am-5:30pm

Saturday & Sunday: 9:00am - 5:30pm

Public Holidays: Closed


For any urgent enquiries, you can call our Customer Service Team on (07) 3369 3928. Please note that you may be on hold for up to 15 minutes for one of our Customer Service Representatives during peak periods. We recommend sending us an email, and we'll get back to you as soon as possible.

Don't want to wait on hold? Contact us below!

Contact Customer Service
Generic Need Assistance

Want to let us know about your experience?

Had a great experience? Felt we could have done better?

We would love any opportunity to recognise the hard work our team do or to fix any issues to make sure that every customer has the best possible experience.

Let us know below what your feedback relates to, we'll grab some details from you and a member of our team will be in touch.

Feedback & Complaints Options

Bulk Purchasing & Special Orders

Our website includes the most up to date information regarding our stock levels.

Simply increase the quantity to the desired number of items you are after, and our website will let you know if we have sufficient stock

If you require more than what we have available, we may be able to do a special order from our supplier.

Please be advised, as our suppliers typically require us to buy items in bulk, we are unable to request special orders for individual or small-volume items.

Additionally, special request orders must typically exceed $5000.

Bulk Purchasing Options
Is your request for multiple items (5+) and/or exceed $5000?

As your request does not meet our usual requirements for a bulk purchase or special order, we may not be able to assist.

Please provide your details below and a member of our team will be in touch with you shortly to discuss this with you further.

Please provide your details below and a member of our team will be in touch with you shortly. The more information you can provide will assist us in providing a quicker response.

Supporting Information
Does the item have any physical damage?

Physical Damage Disclaimer

Please be aware that in some instances of physical damage, we may not be able to provide a solution. In these situations, please ensure you provide as much information as possible and we will do everything we can to assist you and find a resolution.

Has the item been sent back to us previously?
Are you able to return this item to one of our stores?

Returning your Item

Due to the technical nature of the products we sell, we may not always be able to provide an on-the-spot solution. Additionally, our stores have limited facilities to be able to test components and may be required to send your item away to our Warranty Team or Manufacturer for further assessment.

Returning your Item

Please provide your full address below and we will organise for a label to be sent to you so you can return your item at no charge.

Important Information

Data Erasure

Depending on the product and type of fault, we may need to reset devices back to their original condition. This may mean that data may be permanently lost. We are unable to retrieve this data. Please make sure all your data is backed up to another device prior to commencing the RA Process.


Complete Systems

To ensure there are no delays, please disable any password used to log into your computer prior to commencing the RA Process.


Warranty Updates

There are several factors that need to be considered when determining how long an RA can take. On average, it can take up to 4 weeks to resolve an RA (although usually quicker) and our team may have limited information during this time. For a more detailed breakdown about the RA Process, please click here.

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