AZDS Support Form | Montage & Pendry

Your Name:

Your Contact Email Address:

Would you like anyone else copied on your request?

If so, please include their email address below separated by comma.

System OutageHidden Field

You have selected "SYSTEM OUTAGE - Critical Priority." This option is for urgent items only (such as the website or booking engine experiencing an outage).

Describe the issue

Please include the relevant URL

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Accommodations UpdateHidden Field

Use this to inform AZDS of any room type changes - the addition or removal of a room type, or any modifications to the setup. In addition to running a sync with Synxis information, AZDS will make corresponding configuration updates that will be reflected on the website and/or booking engine.

Please inform the AZDS team if you’ve added a new room type, so we can ensure it is showing as-expected on the booking engine, and that a website page is created.

Name of Room:

SynXis Room Code:

Filter Information

Room Type (Room, Suite, Accessible, etc.):

# of Bedrooms:

# of Beds:

View:

If you’d like an upgrade option to appear on the top of the check-out page (when applicable), please provide the room type name + code for the upgrade offering:

Сonsult revenue management team

Any other details you’d like to share?

Accommodation Page Information

This information is displayed in a table on every individual page for all Montage accommodation, as shown in the screenshot below:

Beds (configuration):

Room Size (sq. ft.):

Occupancy (up to xx persons):

View:

# of Bathrooms:

Add another room?

YesNo

SynXis Room Code:

Name of Room:

Booking Engine Category:

(ex. King Rooms, Queen Queen Rooms, Suites)

Button Text:

Filter Information

Accommodation Type:

(ex. Room, Suite, Accessible)

# of Bedrooms:

# of Beds:

View:

Accommodation Page Information

This information is displayed in a table on every individual page for all Montage accommodation, as shown in the screenshot below:

Beds (configuration):

Room Size (sq. ft.):

Occupancy (up to xx persons):

View:

# of Bathrooms:

Any other details you’d like to share?

Submit an attachment

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload

Please inform the AZDS team if you’ve removed a new room type, so we can ensure the webpage is removed from the site, and that no “inactive” buttons are displayed.

Name of Room:

SynXis Room Code:

Any other details you’d like to share?

Please inform the AZDS team if you’ve replaced a new room type, so we can ensure the webpage is up-to-date, as well as corresponding filters, categories, and buttons.

NEW Name of Room:

NEW Synxis Room Code:

ORIGINAL Name of Room (that is being replaced):

ORIGINAL Room Code that is being replaced):

Filter Information:

Room Type:

(Room, Suite, Accessible, etc.)

# of Bedrooms:

# of Beds:

View:

If you’d like an upgrade option to appear on the top of the check-out page (when applicable), please provide the room type name + code for the upgrade offering:

Сonsult revenue management team

Any other details you’d like to share?

Booking EngineHidden Field

In general, the front end of your booking engine should match the Synxis booking engine. Please compare the content to your SynXis page (using https://be.synxis.com/?hotel=CODEHERE format) and confirm there is a discrepancy, before moving forward with a troubleshooting request.

If you see the same issue on be.synxis, please check your Synxis settings.

Describe the issue

To help expedite the troubleshooting process, please include as many details as possible.

Please include the relevant URL

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What needs to be updated?

Calendar AvailabilityRoom Pictures or Description Other

Additional details

Please include the relevant URL

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Additional details

Please include the relevant URL

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Please describe what needs to be updated

Please include the relevant URL

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Please provide the following information:

Room Code:

Room Name:

What category should this room be in?

What text should the button display?

Additional details

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Please ensure the policy is updated in Synxis settings, prior to opening a ticket with AZDS.

Current Policy:

Updated Policy:

Additional details

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Describe the issue, question or request

Please include the relevant URL

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Note: AZDS can update the bulleted text that appear on step 2 and step 3 of the booking engine. Please be as specific as possible, and if a new bullet addition is requested, please specify the preferred placement/order of the new item.

Although AZDS can update the text, any relevant rate or fee changes need to be configured by revenue management within Synxis.

What change would you like updated?

Website UpdateHidden Field

You have selected "Report a non-critical issue / something is not working." This option is for non-critical items, such as a broken link or a picture not loading. If your website is experiencing an outage, please instead select SYSTEM OUTAGE - Critical Priority.

Subject / Overview

Describe the issue

Please include the relevant URL

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You have selected "request or question” - This is for non-critical items. If your website is experiencing an outage, please instead select “SYSTEM OUTAGE - Critical Priority”

Subject / Overview

Describe the issue, request, or question

Please include the relevant URL

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Google ListingHidden Field

Subject / Overview

Name of Listing

e.g., Hotel Name, Restaurant Name, Spa, etc.

Describe the issue, request, or question

e.g., if a phone number needs to be updated; please clarity what the correct phone number should be

Image upload file or screenshot

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Montage AppHidden Field

Subject / Overview

Please describe the request and provide any relevant details.

Be as specific as possible

Submit an attachment

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OtherHidden Field

Subject / Overview

Please describe the request and provide any relevant details. Be as specific as possible:

Submit an attachment

Please upload multiple images in a .zip file. Max file size: 1024kb.

Drag and drop or browse files to upload