If you think you're having an App issue....
Are you using the latest version of the Kart Pass App?
(Your Account Number is Your Mobile Number, and you can easily reset your password if you have forgotten it)
This fixes most problems, but if you're still having trouble, describe your issue below and we will be in touch ASAP!
CLICK > for More Toubleshooting Tips
You MUST have a scannable U.S. Driver’s License or Passport to sign up for the Kart Pass App.
ID Scanning Tips:
NOTE: If the barcode on your driver's license is extremely worn or scratched, it may NOT be scannable.
If your ID is in great shape and you still need help, describe your issue below and submit this request to our Support Team.
TIP: In most states you can order a replacement license online, to be mailed quickly to your home for less than $25.
To sign up for a Kart Pass Account, you will need to:
CLICK > for Signup Steps
Here are some things to consider when buying passes for your team:
If you don't see a particular pit pass available for a team member, it may mean that they already have a pass for that day. Each person can only have one pit pass for any given day of an event
How To Buy for Your Team:
CLICK > for more on Team / Group Purchases here.
Minor passes are purchased separately from individual or team purchases.
How To Buy for Your Minors:
CLICK > for more on Minors and Minor Purchases here.
Editing the Minor's Information:
Navigate to My Minors in the app menu.
You can also remove the minor from this screen by tapping "Remove."
Editing the Second Parent's Information:
NOTE: If Parent #2 has a Kart Pass App account, you CANNOT edit their info.
Trouble Signing the Waiver:
Did Not Receive the Waiver Link
The minor waiver link is sent via email and text to BOTH Parents (if the minor is required to sign). Check your text messages, and check your Spam folder if you don't see it in your email inbox.
The Parent #2 waiver link is sent via email and text to Parent #2. If the message was sent to an incorrect phone number, have Parent #2 check their email inbox, including their Spam folder. If it was sent to an incorrect email address, they should have the text message.
If Parent #2 doesn't have the waiver link in their texts or emails, let us know!
If you purchased a pass intended for someone else or purchased the wrong pass, let us know!
Check out more on Registrations here.
If your question still hasn't been answered, describe what you need help with below and our Support Team will be in touch ASAP!
Am I eligible for a refund?
Check out the link above to see if you're eligible for a refund. If so, contact the Event Promoter as they must approve refund requests. You can typically find Promoter contact info in the Track, Series or Event FAQs in the Kart Pass App.
If you made a mistake on your purchase, please select "Yes" and fill out the form below to send your request to the Kart Pass Support Team.
Don't worry! We'll be happy to help.
Please use as much detail as possible to describe what you need to fix regarding your purchase and our Support Team will be in touch ASAP!
Check out more on Payments / Refunds here.
If you still have questions about your charge, fill out the form below, providing as many details as possible, and our Support Team will be in touch ASAP.
You must sign up with a different phone number from any other Kart Pass App account holder.
Please fill out the form below providing your CURRENT Mobile Phone Number.
If you know the old phone number associated with your account, please include it when describing your issue.
You must sign up with a different email address from any other Kart Pass App account holder.
Shared Email Addresses
If you share an email address with someone else, you will need to create your own email address if the person you share it with has already signed up for a Kart Pass account.
TIP: You can do this for free with Gmail or any other email provider.
Please fill out the form below providing your Mobile Phone Number and Email Address.
Resetting your Password is EASY, but you WILL need access to the mobile number associated with your Kart Pass account.
Kart Pass CANNOT reset your password for you or see your password.
Your Phone Number Changed
If you're having trouble accessing your account because your phone number changed, please select "Yes" below and include your previous phone number when describing your issue.
You did NOT Receive a Verification Code
You can check your phone number, edit it if necessary, and then try resending the code.
If you've tried resending, know your phone number is correct, but still haven't received the code within 60 seconds, select "Yes" below so our Support Team can help.
If you're unable to reset your password, please select "Yes" below so our Support Team can help.
If you're having an issue signing up for a Kart Pass Account that you don't see addressed here, please fill out the form below, and our Support Team will be in touch ASAP!
Please fill out the form below, providing as many details as possible in the description, and our Support Team will be in touch ASAP!
Include the Name(s) of the Participant(s) that the pass(es) were purchased for in the description below.
Provide a copy/screenshot of your receipt or a screenshot of your pass(es), if applicable.
Thanks for using the Kart Pass Help Site. Please get back in touch if you need help in the future!