App Issue

If you think you're having an App issue....

Are you using the latest version of the Kart Pass App?

• Delete and reinstall the Kart Pass App from the Apple App Store or Google Play

Or Try...

• Signing Out of your Kart Pass App account and Signing Back in.

(Your Account Number is Your Mobile Number, and you can easily reset your password if you have forgotten it)

This fixes most problems, but if you're still having trouble, describe your issue below and we will be in touch ASAP!

CLICK > for More Toubleshooting Tips

Scanning ID

You MUST have a scannable U.S. Driver’s License or Passport to sign up for the Kart Pass App.

ID Scanning Tips:

• Scan in natural light
• Minimize glare on your ID
• Place your ID on a dark surface to scan

NOTE: If the barcode on your driver's license is extremely worn or scratched, it may NOT be scannable.

If your ID is in great shape and you still need help, describe your issue below and submit this request to our Support Team.

TIP: In most states you can order a replacement license online, to be mailed quickly to your home for less than $25.

CLICK > for More Toubleshooting Tips

Signing Up

To sign up for a Kart Pass Account, you will need to:

• Be an Adult (18+)
• Have a U.S. drivers license or passport
• Have a Smart Phone with Camera
• Provide a Unique Mobile Number (NOT shared with another account holder)
• Provide a Unique Email Address (NOT shared with another account holder)

CLICK > for Signup Steps

Team or Group Purchases

Here are some things to consider when buying passes for your team:

• Team members must be 18+
• Your team members will need to sign up for their OWN Kart Pass App accounts
• When you buy a pass for a teammate, the pass will appear in the "My Passes" section of THEIR Kart Pass App
• They will need to view their pass and tap the orange bar on the pass to open the waiver, then tap to sign the waiver where indicated

If you don't see a particular pit pass available for a team member, it may mean that they already have a pass for that day. Each person can only have one pit pass for any given day of an event

How To Buy for Your Team:

CLICK > for more on Team / Group Purchases here.

Minors / Minor Purchases

Minor passes are purchased separately from individual or team purchases.

How To Buy for Your Minors:

CLICK > for more on Minors and Minor Purchases here.

Editing the Minor's Information:

Navigate to My Minors in the app menu.

• Tap on the minor's name
• Edit the minor's info
• Tap "Save"

You can also remove the minor from this screen by tapping "Remove."

Editing the Second Parent's Information:

NOTE: If Parent #2 has a Kart Pass App account, you CANNOT edit their info.

Navigate to My Minors in the app menu.

• Tap on the minor's name
• Go to the Parent #2
• Edit the info
• Tap "Save"

You can also remove the minor from this screen by tapping "Remove."

Trouble Signing the Waiver:

"Unauthorized Access"

• If you see this error message, close the error message but remain on the waiver page
• Hit the refresh button on your browser
• You should be able to sign the waiver now

Did Not Receive the Waiver Link

The minor waiver link is sent via email and text to BOTH Parents (if the minor is required to sign). Check your text messages, and check your Spam folder if you don't see it in your email inbox.

The Parent #2 waiver link is sent via email and text to Parent #2. If the message was sent to an incorrect phone number, have Parent #2 check their email inbox, including their Spam folder. If it was sent to an incorrect email address, they should have the text message.

If Parent #2 doesn't have the waiver link in their texts or emails, let us know!

CLICK > for more on Minors and Minor Purchases here.

If you purchased a pass intended for someone else or purchased the wrong pass, let us know!

Event Registrations

Check out more on Registrations here.

If your question still hasn't been answered, describe what you need help with below and our Support Team will be in touch ASAP!

Payments / Refunds

Am I eligible for a refund?

Check out the link above to see if you're eligible for a refund. If so, contact the Event Promoter as they must approve refund requests. You can typically find Promoter contact info in the Track, Series or Event FAQs in the Kart Pass App.

If you made a mistake on your purchase, please select "Yes" and fill out the form below to send your request to the Kart Pass Support Team.

Don't worry! We'll be happy to help.

Please use as much detail as possible to describe what you need to fix regarding your purchase and our Support Team will be in touch ASAP!

Check out more on Payments / Refunds here.

If you still have questions about your charge, fill out the form below, providing as many details as possible, and our Support Team will be in touch ASAP.

My Phone Number

You must sign up with a different phone number from any other Kart Pass App account holder.

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

OR

• If you've gotten a new phone number, forgot your password, and can't access your account...

Please fill out the form below providing your CURRENT Mobile Phone Number.

If you know the old phone number associated with your account, please include it when describing your issue.

My Email Address

You must sign up with a different email address from any other Kart Pass App account holder.

Shared Email Addresses

If you share an email address with someone else, you will need to create your own email address if the person you share it with has already signed up for a Kart Pass account.

TIP: You can do this for free with Gmail or any other email provider.

Errors

• If you're seeing an error message about your phone number or email already being in use, but you don't have an account yet...

Please fill out the form below providing your Mobile Phone Number and Email Address.

Accessing My Account

Your Password

Resetting your Password is EASY, but you WILL need access to the mobile number associated with your Kart Pass account.

• From the home screen, tap "Sign In"
• Tap "Forgot Password"
• Enter Your Mobile Number and tap "Next"
• You will receive a 4-Digit Code via Text Message
• Type your new password and enter the code you were sent
• Tap "Change Password"
• At the login screen, enter your mobile number and your new password

Kart Pass CANNOT reset your password for you or see your password.

Your Phone Number Changed

If you're having trouble accessing your account because your phone number changed, please select "Yes" below and include your previous phone number when describing your issue.

You did NOT Receive a Verification Code

You can check your phone number, edit it if necessary, and then try resending the code.

If you've tried resending, know your phone number is correct, but still haven't received the code within 60 seconds, select "Yes" below so our Support Team can help.

Resetting My Password

Your Password

Resetting your Password is EASY, but you WILL need access to the mobile number associated with your Kart Pass account.

• From the home screen, tap "Sign In"
• Tap "Forgot Password"
• Enter Your Mobile Number and tap "Next"
• You will receive a 4-Digit Code via Text Message
• Type your new password and enter the code you were sent
• Tap "Change Password"
• At the login screen, enter your mobile number and your new password

Kart Pass CANNOT reset your password for you or see your password.

If you're unable to reset your password, please select "Yes" below so our Support Team can help.

"Other" Signup Issue

If you're having an issue signing up for a Kart Pass Account that you don't see addressed here, please fill out the form below, and our Support Team will be in touch ASAP!

Please fill out the form below, providing as many details as possible in the description, and our Support Team will be in touch ASAP!

Include the Name(s) of the Participant(s) that the pass(es) were purchased for in the description below.

Provide a copy/screenshot of your receipt or a screenshot of your pass(es), if applicable.

Your Information:

Thanks for using the Kart Pass Help Site. Please get back in touch if you need help in the future!