With the PACT ACT in full effect, USPS, UPS, FedEx, and other national carriers have opted to consider ENDS (Electronic Nicotine Delivery Systems) and related tobacco products as generally non-mailable. Moving forward, all orders containing ENDS products will be shipped using our network of Local Regional Carriers.

With new regulations limiting the availability of shipping services for vapor products, the logistics of shipping a majority of our products has become increasingly complex. Below is an outline of a majority of the changes and how it will affect the shipping and transit process for your order.

Shipping and Handling Policy

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Zip Code Checker

What are Regional Carriers?

Regional Carriers are smaller, more localized shipping carriers that service a narrower geographical area compared to large national carriers like FedEx or UPS.

There are two major types:

(1) regional carriers that cover specific cities and/or surrounding regions, and those that have multi-state coverage within the same network.

(2) Some regional carriers will be contracted with even more local Final Mile Carriers that do the final legwork of the journey for packages. It is consolidated into one "network" of regional carriers.

Required Adult Signature Service

In accordance with Federal jurisdiction and laws, all vape mail orders will require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. For some carriers, the Adult Signature protocol may require scanning your ID to verify your age in their system. If your package requires this service, a mandatory fee of $7 will be included during checkout.

Shipping Coverage and State Regulations

In the event that your shopping cart contains items that are restricted to your location, you may encounter an error message during the checkout process indicating the restriction. As regulations continue to evolve and update, you may still encounter this error even if you had previously purchased such items to your location.

For your convenience, we’ve added a zip-code checker for you to verify that your location is within our service area:

https://www.elementvape.com/do-we-ship/

Note that State regulations will take precedence over shipping coverage. For example, if the zip-code checker confirms shipping coverage to your area in New York, local regulations will still prevent an order containing E-Liquids to your location. More information in regard to State Regulations can be found on our page below:

Do You Ship To My State

New Shipping Process & Tracking Notifications

All transit times provided will be an estimate and are not guaranteed. Estimated transit times may be updated without notice in accordance with order volume and holiday delays.

All orders will be processed within 72 hours of placement, with most orders shipping within 24 hours out of our facility. Shipping confirmation emails will be automatically sent once your package has reached our final stage of fulfillment, unless you are located in certain parts of the Midwest and Eastern half of the US (please read below)

If you are located in the Western half of the continental U.S., estimated shipping transit time is 1-5 business days.

Packages en route to the Midwest or Eastern half of the U.S. will require longer transit times (7-20 business days) due to a 2-Step Shipping Process:

1. First, packages are transported via commercial trucks across the country to a regional carrier near you, which can take up to 7 days. In some cases, tracking email and status updates will only be available once the package is scanned at the carrier's destination hub.

2. Once received and processed at the hub, the package will make its way to the final destination to the customer.

*All transit times are estimated delivery times and do not include weekends or holidays.

Please refer to our Fulfillment and Transit Times page for more details in regard to overall transit times.

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If you need further details or have any questions in regards to how orders will be processed, please feel free to submit a ticket with our support team by filling out the form below.