Frontier Store Support

Frontier Store Support Query

What is your name?

What is your email?

We'll use this to contact you, so do make sure you have access to this address.

Subject

How can we help with your store query?

I can't log in to the storeI have a problem with my paymentI would like to request a refundMy order arrived damaged, or incorrectMy order has not arrivedI need to discuss something else regarding my order

Please specify the issue with your access

Unable to reach or use the chosen siteForgotten Credentials

Would you like to request a replacement or refund?

ReplacementRefund

Please provide the date of purchase

Please provide the time of purchase

Please provide the order number of your purchase

Country of residence

Was your purchase physical or digital?

PhysicalDigital

Are you submitting this ticket using the Email address associated with the Frontier account you wish to discuss?

YesNo

Please change your sending Email address to the address you wish to discuss, and then select "Yes" in response to this question to continue. If you do not enter this address the team may be unable to assist with account recovery processes.

Please provide the name of the account holder

Please provide the full physical address registered on the account

Do you have an Elite Dangerous Commander associated with the Frontier account you wish to discuss?

YesNo

Please provide your Commander FID

Please provide your Commander Name

Please provide any error codes you may have received or can see on-screen

Description

Attachments Upload

Please provide us with any additional attachments you may have. This could be screenshots or video footage, each of which may help us resolve your issue faster.

Upload: Attachments

Drag and drop or browse files to upload

FrontierStoreRequestHidden Field

FCHidden Field