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Order Support

Claim Form

*** Please read carefully before filing a claim ***

If you are not completely satisfied with your purchase, items can be returned for a refund, with some exceptions:

All claims must be made within 24 hours of delivery.
All return orders are subject to a 30% restocking fee.
Items must be in new condition
Items must be in their original packaging.
Items must not have been assembled, installed, or modified in any way.
We do not accept returns for custom-painted wheels, special orders, or 3-piece wheels.
Any return without a Return Authorization (RA) number will be refused.
The RA number must be clearly printed on each package of the returned order.
All shipping and handling charges are non-refundable.
AudioCityUSA is not liable for any third-party labor fees for installing, mounting, or rebalancing your wheels and tires.

How to Receive Your Refund:

Step 1: File a claim by filling out the form below.

Step 2: You will receive your Return Authorization (RA) form and return label within 1-3 business days.

Step 3: Ship the item back to us, securely attaching both the RA form and the return label to each package.

Step 4: Receive your refund within 48 hours of us receiving the returned goods.

Claim Form

If your tracking number shows that your package has been delivered, but you haven't received your product, please complete the form below and one of our team members will reach out to you shortly.

Note:

Couriers occasionally leave items in hidden locations to prevent them from being stolen or damaged by weather.

Please take a look around and ask your neighbors, roommates, or family members to make sure that the package was not left somewhere close by.

Claim Form

Need to make changes to your order?

Please fill out the form below and let us know what you need.

Note: Forged wheels or wheels that have already been drilled, mounted, or custom-painted may not be modified or canceled.

Claim Form

We want to make it easy as possible for you to install your new product.

If you are having issues with fitment, please fill out the form below.

Our technical support team will contact you as soon as possible.

Claim Form

*** Please read carefully before filing a claim ***

In the rare event that your product is delivered damaged/defective, we will replace it at no additional cost given that:

The products are received in their original packaging.
The products have not been assembled, installed, or modified in any way.

Products that do not meet these requirements are not eligible for a free replacement.

Name

Phone Number

Claim Number

Order ID

In a few words, tell us why you're reaching out

Reason for submitting claim

Describe the product that was damaged or defective

Describe the incorrect product or fitment issue

Describe the reason for editing/cancelling your order

Please provide more details about your lost package

Describe the reason for return/exchange

Message

Upload any relevant photos of the product

*At least 1 photo required to submit a claim

Drag and drop or browse files to upload