Gameplay & Technical

Please submit the following information

Please specify how we can help with gameplay or technical issues
For example, if you'd like to request a Commander name change, select 'Gameplay'; not able to connect? Select 'Connection' and don't forgot to provide any game keys you may have in case of an access issue.
What platform is this for?
How can we help with your gameplay
How can we help with your console gameplay
To request a name change, you must send your request from the email address assigned to the Frontier account your Commander save is attributed to otherwise our team will be unable to assist.
You can enter the appropriate email address above in the "What is your email address?" field.
Your chosen name may not be available, in which case, please provide us with three different names in order of preference and the team will set the first available as your new Commander name.
Where did you make your purchase
Which version of Elite Dangerous are you playing?
How are you launching your copy of Elite Dangerous?
Local connection type
Attachments Upload
Please provide us with any additional attachments you may have. This could be screenshots or video footage, each of which may help us resolve your issue faster.
Upload: Attachments - Generic
DxDiag Upload
DxDiag report; Please could you provide us with a copy of your DxDiag report. This report provides information on your system that we can use to potentially identify the cause of the issues experienced. You can review our guide to obtaining your DxDiag here:
Upload: DxDiag Only
Attachments Upload
We'll need some logs to best assist with your query.
You don't need to provide these in order to submit your query, but this may help resolve your issue faster and the team may request these during troubleshooting.
Client Log: please attach your Client.log file, found in the Launchers install directory logs folder. You can find this using the following guide:
 This can then be attached at the bottom of this form.
Detailed Update Log: To get a detailed update log please follow this guide:
Please then attach the file at the bottom of the form.
Do also provide us with any additional attachments you may have. This could be screenshots or video footage, each of which may help us resolve your issue faster.
DxDiag report; this report provides information on your system that we can use to potentially identify the cause of the issues experienced. You can review our guide to obtaining your DxDiag here:
Additional: You can also add any additional attachments you may have. This could be screenshots or video footage, each of which may help us resolve your issue faster.
Upload: Launching Issue Attachments
Attachments Upload
Net-log: This log provides information that we can use to potentially identify the cause of the issues experienced.
You can review our guide to obtaining your net-log, here:
DxDiag report; this report provides information on your system that we can use to potentially identify the cause of the issues experienced. You can review our guide to obtaining your DxDiag here:
Additional: Do also provide us with any additional attachments you may have. This could be screenshots or video footage, each of which may help us resolve your issue faster.
Upload: Connection Issue Attachments
EliteDangerous_GameplayAndTechnicalHidden Field
FCHidden Field