LSM (Fen)

First name

Last name

Business email

Contact number

Job title

Company name

Which option best describes how you currently receive requests from the business?

Ad hoc and through multiple channels (e.g. email, phone, Slack).Sophisticated intake and triage system (routing).Shared @legal inbox or #legal Slack channel.Basic intake form.

Which option best describes how legal requests are allocated to the team?

We use a business partnered model.Someone does a manual triage to the team.Ad hoc – we let lawyers self-manage.Allocation is automated based on fixed parameters (e.g., specialization or capacity).

Which option best describes how much visibility and data you have on legal requests?

Little to none – wouldn't be able to easily tell you how many requests we receive.Some, but it’s not the whole picture.I have the basics like the number of requests and where they come from.I know the number of requests, can track the ongoing status of requests, and have data visualization on request metadata.

Which option best describes how much automation and self-service you use to address requests?

We have a suite of automation tools that enable zero-touch or low-touch legal services as part of a strategic legal automation program.Some basic, manual self-service through static templates or FAQ pages.No self-service. Our lawyers do everything.Some automation but not comprehensive.

Which option best describes the objections for automated legal intake & triage?

"We don't want to become a ticketing system like IT.""Changing the behavior of how the business engages with legal is going to be too difficult."“We already have intake in [insert existing technology].”“We don’t have the confidence or resources to design and implement this.”

Assessment ResultHidden Field