Connect with your Boutique Angels to discover our latest arrivals and Angel styling advice.
Enjoy a virtual styling appointment from the comfort of your home,
or a personalized in-store styling session by booking below.
We look forward to sharing these treasures with you in-store and online.
With love xx
https://au.camilla.com/pages/styling-english
Of course – we would love to help! Please let us know what you would like advice on and a CAMILLA Angel will be in touch shortly:
We have listened to our Tribe and your feedback and we have created a new way for you to return your order with CAMILLA which will mean less waiting time and more time for you to colour the world!
CAMILLA Returns Portal
Below you can find step by step how to initiate the return:
Step 1:
Ensure the conditions of return listed above have been met.
Step 2:
Submit your return via CAMILLA Returns Portal
Step 3:
Add your order number and email address used to place your order, click ‘Return Items’.
Step 4:
Select the item/s you are returning and click ‘Next’.
Step 5:
Enter your Return Reason for each item you are returning and select the quantity, click ‘Next’.
Step 6:
Select Your Refund Method – click Original Payment Method.
Step 7:
Review the items in your Return form and click to Confirm your Return.
Step 8:
You will be issued with a Return Authorisation Number. Please write the Return Authorisation Number on your Return form to be included in your return parcel.
Step 9:
We will then contact you via email with the confirmation of your Return Request with a link to create a Return Postage Label.
If your Return request is not approved please fill out the below form with your Order Details and we will be happy to assist:
At CAMILLA, we pride ourselves on our luxurious designs, intricate embellishments, and quality craftsmanship, however, we understand that there may be times where you will need to return an item purchased from us.
As per our policy, full-priced items purchased from the CAMILLA eBoutique may be returned and then a refund or CAMILLA eBoutique credit (at your election) will be issued, provided that the below conditions are satisfied:
• All tags are still intact;
• The items are in their original packaging; and
• The items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches).
‘Sale’ or ‘markdown’ items purchased from the CAMILLA eBoutique may only be returned for CAMILLA eBoutique credit.
To view the full CAMILLA returns policy click on the following link:
https://au.camilla.com/pages/returns-policy
If you have any other questions in regards to our Return Policy please let us know in the message section below and one of our CAMILLA Angels will be in touch shortly.
We are so sorry to hear that you have received the wrong item.
So that we can escalate this case for you if you can kindly do the following and a CAMILLA Angel will be in touch shortly:
• Attach photo/s of the incorrect item/s you are reporting.
• Provide your Unique Order Number and the garment/s affected.
• Would you like for us to replace the correct item if this is still available in stock?
CAMILLA prides itself on manufacturing high quality, beautiful garments and we are sorry to hear that you do not feel this is not what you have received.
• Attach photo/s of the issue you are reporting.
We can assure you our Online Angels are working through all customer returns as we speak, and we appreciate your understanding that we have a considerable number of returns to process which we are working through as quickly as possible!
Unfortunately, due to the sheer volume of returns that have come in we cannot sort through these to locate your individual parcel; however, we always aim to have these processed within 5-10 business days of arrival to our returns team.
However, if you could kindly send though the following information in the comments section and we can investigate this further for you.
• Your return shipping tracking
• Your Return Authorisation Number
We are so sorry to hear that you are missing an item from your order.
Our Warehouse Angels are working incredibly hard to ensure all orders are dispatched as quickly as possible!
If you can kindly let us know your Unique Order Number/s below and we will of course keep you updated on the status of your order and appreciate your patience during this time.
We are sorry to hear that you have not received your Order Confirmation. If you can let us know in the below comments section the following information and we will have one of our CAMILLA Angels investigate this for you:
• The email address used to place the order.
• The date you placed your order.
• Your Shipping Address used when placing the order.
• The garment/s purchased.
We are so sorry to hear that the address entered at the checkout has been incorrectly entered!
If your order has not yet been dispatched, we will try our hardest to intercept and update it for you. If your order has been dispatched, we can reach out to Australia Post on your behalf to request that the order be recalled. If recalled, we are more than happy to assist in re-delivering the order to your correct address.
To assist us with this request please enter the following information below:
• Your Unique Order Number
• Your updated Shipping Address
If you’ve ordered something that you wish to change or cancel, you'll need to wait for the delivery of your order first in order to return or exchange an item.
Please review our returns policy and follow our easy return steps. You can do so by clicking the following link: https://au.camilla.com/pages/returns-policy
We would love the chance to share with you some of our styling tips and tricks for your beloved piece. When Camilla designs a garment, she never has just one look or style in mind and we would love to a show you how to style your bespoke CAMILLA piece to your silhouette to help you always look and feel incredible.
You can book a complimentary styling session by clicking on the below link:
Or, you can find some suggestions on our online style guide here:
https://au.camilla.com/blogs/style-guide
If you can kindly let us know the garment name and size and we will have one of our CAMILLA Angels get in touch shortly.
We would love to help you locate your beloved piece! If you can please let us know in the below comments section the following and we will start the hunt for your treasure:
• Item name and print/colour
• Your size/s
• If you are unsure of the name of the item/s please feel free to attach any images you may have.
• If you wish to see if this item is available in a CAMILLA Boutique please let us know your most convenient location/s.
We would love to assist you with your measurement request. If you can kindly let us know if the comments section below.
• The measurements that you need e.g bust, waist, hips etc
• Your size
If you have any other questions please feel free to let us know. A CAMILLA Angel will be in touch soon.
We would love to help you make an informed decision with your CAMILLA purchase.
If you can let us know your inquiry whether it may be the fabrication, print inspiration, how to style or another enquiry.
As one of our most valued and loyal customers, your benefits for the season will include:
• 10% off the RRP of any Full Price current season garments in-store and online
• Additional discounts and benefits at our seasonal VIP events
• Specialized communication and pre-order benefits
You will qualify for the CAMILLA VIP Loyalty Program when your spend for the current season exceeds the benchmark of $5,000.
Each Seasons include 6 months of the year and are broken down between our Spring/Summer and Autumn/Winter collections.
Once you have reached this benchmark you will qualify for VIP entitlements for the remainder of the current season, as well as the next. As one of our most valued and loyal customers, your benefits for the season will include:
• 10% off the RRP of any Full Prices, current season garments in-store and online
We will be in touch shortly with your current spend. If you may have used any other email addresses with CAMILLA please be sure to let us know in the comments section below:
Please let us know of your experience and one of our CAMILLA Angels will be in touch in regard to your feedback:
If you are interested in applying for a role within the Camilla Tribe, Retail or Head Office, please head to our careers page to apply for the relevant role in order to ensure you are considered by our People and Culture Tribe.
Please find the link to our Careers page below:
https://au.camilla.com/pages/careers
If you are reaching out to follow up on a position you have already submitted an application for, please forward all queries to our People and Culture Tribe, at peopleandculture@camilla.com.au
For all PR enquiries, please contact our PR team at:
press@camilla.com.au
For a marketing enquiry please let us know your request in the below comments section and we will be in touch shortly:
We always love to receive feedback from our beloved Tribe to improve your CAMILLA experience. Please let us know your feedback or issue and we will be in touch shortly.
To view the CAMILLA Privacy Policy please follow this link:
https://au.camilla.com/pages/privacy-policy
If you have any more questions in regard to our Privacy Policy please do let us know in the comments section below:
Please let us know how we can help you today and we will be in touch shortly: