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For a faster response use our chat option located at the bottom right of your browser. Agents are available from 8a-9p EDT.

New! We now have a Self Service Automated Order Status option that can assist you 24/7. Call 800-973-8959
Log into your account here to check the status of your order and locate your tracking number. 

Account Login

Example of an order that has not shipped:
This system also displays tracking information for boxes in transit. You may receive multiple shipments if you ordered more than one plant. This is to get your plants to you as soon as possible. Example below:
As noted on the website & your order confirmation, some items are seasonal, and may only ship in spring or fall.

If you have already visited your order status page via your account and still have a question please describe it in detail so we can better assist you.

No worries! We have plant specialists on staff that can assist you with these questions. Please describe in detail the question you may have concerning your plant.

It is important to attach photos if at all possible, so we can make a more informed recommendation for you. It is best to include a close-up photo, a photo of the complete plant, and a photo of the plant in your yard. Having these various shots can help our plant specialists.

We are so sorry to hear that your plants arrived unsatisfactorily. A great deal of care and experience went into packaging your plants.

  1. If your plants appear wilted, they might just be in a state we like to call Ship Shock. After being in a dark box for two or three days, jostled around by the shipper, and possibly exposed to extreme temperatures, your tree(s) may look a little wilted or dry. This is common and nothing to be concerned about. With proper watering, your tree will rejuvenate itself within days.
  2. Some trees are naturally more brittle than others. If minor branches are damaged, this will not affect the growth of the tree. In fact, most trees eventually shed their lower branches as the tree and its limb canopy grow taller.
  3. If your package appears to have suffered major damage during shipping, please fill out this form and attach photos of the damage within 48 hours of your tree’s arrival
  4. It is important to attach photos of the complete plant, the plant tag and a photo of the box. Having these various shots can help our customer care team.

Oh No! What can we do to help? Please describe in detail what the problem is with your order so we can better assist in getting it resolved for you quickly.

If you received the wrong product, please let us know so we can get you the product you ordered as quickly as possible. Please submit a photo of the tag and the tree that you received.

If you received the wrong size we would like to fix this immediately. Please fill out this form with a picture of your tree or shrub next to a measuring device so we can process your request. 

If you have a question, please refer to your Order Confirmation that was emailed to you, or visit your account page on our website to confirm your pricing. Please review our information below, and if necessary, please fill out the form below.

Note: Only one coupon code can be used per order. You cannot combine coupons to receive multiple discounts.  This is a one-time use coupon. There will be no credit; given to the unused portion of your coupon. This credit cannot be used with any other offers, discounts or coupons. All coupons must be applied at the time of purchase and entered in the promotion code box on the payment page. Sale discounts are listed on product pages. The after-discount rate appears in the shopping cart and is listed again on the checkout page.

Oh No! We are so sorry your plants didn’t make it!

Please tell us what plants died, and please attach photos. We request these photos so our plant specialists can review them, and see if there are outside contributing factors, or make a recommendation for a different variety that might work better in your area.

If you want to check to see if your plant is alive or needs to be replaced. Perform a scratch test as demonstrated in the video below.

It is best to include a close-up photo, a photo of the complete plant, and a photo of the plant in your yard. Having these various shots can help our plant specialists. 

We will not be able to process your warranty claim without a photo.

We ask that you give our sales team a call at 800-973-8959 between the hours of 9:00 am - 7:00 pm est. Press option 1 to speak to our sales to team. They will help you find exactly what you are looking for.

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