Contact Us 


For a faster response use our chat option located at the bottom right of your browser. Agents are available from 9a-8p EDT.

You can easily check your order status anytime by visiting our Order Status page. Additionally, you can view your order details by logging into your account. If you still have any questions after checking these pages, please fill out the form below with a detailed description of your concerns. We're here to help!
We’re here to help! Our team of plant experts is ready to help with any questions you have on your planting journey. Please provide a detailed description of your questions or concerns. If possible, include up to three photos of your plant to help our team make the best recommendations. We suggest taking one photo of the entire plant, one of the specific problem area, and one of the surrounding area, including the planting bed.
We're really sorry to hear that your plants didn't arrive in perfect condition. We take great care in packaging them, so we understand your frustration.
If your plants look wilted, they might be experiencing what's called Shipping Shock. After spending a few days in a dark box, getting jostled around during shipping, and possibly facing extreme temperatures, it's normal for your tree(s) to appear a bit wilted or dry. Don't worry—this is common. With proper watering, they should bounce back in a few days.
Some trees are naturally more brittle than others. Minor branch damage won't affect the tree's overall growth, and many trees shed lower branches as they grow taller and develop a fuller canopy.
If your package seems to have major damage from shipping, please fill out this form and attach photos of the damage within 48 hours of your tree’s arrival. Be sure to include photos of the entire plant, the plant tag, and the box. This helps our customer care team assist you more effectively.
Thank you for your understanding. We're here to help get your plants back on track!
We're sorry to hear about the issue with your order. To help us resolve it quickly, please provide a detailed description of the problem.
If you received the wrong product, include the product you ordered, a photo of the plant you received, and a photo of the tag on the plant. If the plant you received is the wrong size, please include a picture of the plant next to a measuring tape to show its size.
We'll make any necessary corrections as soon as possible to get you back to planting!
You can find details about your order by logging into your account. Additionally, you should have received an order confirmation email with a description of your order.
If you have any further questions regarding your order, please fill out the form below. Please note that only one coupon code can be used per order, and all coupons must be applied at the time of purchase in the promotional code box during checkout.
We understand you're excited to get your planting projects started! We do our best to ship orders from our nursery within 1-2 business days. If you need to make changes to your order, please reach out to us as soon as possible. Once processing has begun, it may be difficult to make updates or cancellations. And once your order has left our nursery, changes are no longer possible.
To check the status of your order, please visit our Order Status page. If you have any questions or requests, please fill out the form below and one of our team members will be in touch soon.
We are so sorry to hear that your plant didn’t make it! To help you out, please fill out the form below and let us know which plant or plants didn't survive. You can include up to three photos. We suggest providing one showing the entire plant, another focusing on the specific issue, and a third of the surrounding area, including the planting bed. Any additional details you provide will help us understand your situation better so we can assist you quickly. Please note, photos are required for warranty claims.


Please reach out to our team at 1-800-973-8959 or via live chat, available from 9:00 AM to 8:00 PM EST. Our experts are ready to help you find the perfect plant or plants for your project!
Image Upload(max 3 images)