How to Integrate Zendesk with FormCrafts
Step 1: Create a New Form
Create a new form, using our Customer Support Form template. You can start from a scratch too, but our template form looks pretty good.
Step 2: Enable Zendesk
Go to Add-Ons -> Help Desk, and click on the enable button next to Zendesk. You should see a popup window, where you have to enter your Zendesk subdomain, email, and API key. You can also find the steps to locate the API key.
Step 3: Map the Fields
Come back to the form builder window. You can use the dropdown menus to map the FormCrafts fields to their respective Zendesk ticket fields.
That's it. Now exit Add-Ons, save the form, click on Show Preview, and try it out!
Note. If you are mapping your form fields to custom Zendesk fields, you need to ensure these fields are marked visible in Zendesk. You can mark fields visible by heading to your Zendesk dashboard -> Settings -> Manage -> Ticket Fields.
Edit the ticket field and mark visible.