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How to Integrate Freshdesk with FormCrafts

Step 1: Create a New Form

Create a new form, using our Customer Support Form template. You can start from a scratch too.

support form

Step 2: Enable Freshdesk

Go to Add-Ons -> Help Desk, and click on the enable button next to Freshdesk. You should see a popup window, where you have to enter your Freshdesk subdomain, email, and API key. You can also find the steps to locate the API key.

freshdesk api key

Step 3: Map the Fields

Come back to the form builder window. You can use the dropdown menus to map the FormCrafts fields to their respective Freshdesk ticket fields.


If your form has a field for file uploads, we will automatically attach these files to your Freshdesk ticket.

That's it. Now exit Add-Ons, save the form, click on Show Preview, and try it out!