Contact Us

We're here to help! Our Help Center offers a wealth of information and resources to support you through your ordering and planting journey, so be sure to check it out for quick answers. If you still have questions or need further assistance, please complete the form below.

Select an option below to get started
How can we help you today?
Please reach out to our team at 1-800-399-9514 or via live chat, available from 9:00 AM to 8:00 PM EST. Our experts are ready to help you find the perfect plant or plants for your project!
Please reach out to our team at 1-800-399-9514 or via live chat, available from 9:00 AM to 8:00 PM EST. Our experts are ready to help you with all of your planting and care questions!
We understand you're excited to get your planting projects started! We do our best to ship orders from our nursery within 1-2 business days. If you need to make changes to your order, please reach out to us as soon as possible. Once processing has begun, it may be difficult to make updates or cancellations. And once your order has left our nursery, changes are no longer possible.

To check the status of your order, please visit your account. If you have any questions or requests, please fill out the form below and one of our team members will be in touch soon.
Once your order has shipped, we’re unable to make changes or cancellations, as returning plants to our nursery isn’t possible. This policy ensures the continued health of our plants and safeguards our nursery from any potential exposure to pests or diseases that may occur after plants leave our care.

If you would like to explore additional options for your order, please continue completing the form below.
We’re sorry for the mix-up and are happy to assist with your coupon or credit. Please keep in mind that only one coupon code can be applied per order. If you have an additional coupon, you’re welcome to use it on a future purchase. To apply any coupon or credit to your current order, please reach out to us within 7 days of placing your order.
You can easily check your order status anytime by logging into your account. If you still have any questions after checking these pages, please fill out the form below with a detailed description of your concerns. We're here to help!
We’re sorry to hear your plants are taking longer to arrive than expected! Please start by opening any boxes that have already arrived, as multiple plants may be packed together. After unpacking, double-check that all tracking numbers associated with your order show as delivered. If you’re still missing items, please complete the form below, and one of our team members will follow up with an update.
We’re sorry to hear your shipment is marked as delivered but hasn’t arrived! Please check around the delivery area, including any nearby spots where the package may have been left, and with anyone who might have accepted it on your behalf. Carriers sometimes mark packages as delivered a bit early, so we ask that you wait 24 hours to see if it arrives. If the package still hasn’t been located after that time, please fill out the form below, and one of our team members will assist you with next steps.
We're really sorry to hear that your plants didn't arrive in perfect condition. We take great care in packaging them, so we understand your frustration. Some trees are naturally more brittle than others. Minor branch damage won't affect the tree's overall growth, and many trees shed lower branches as they grow taller and develop a fuller canopy.

If your package seems to have major damage from shipping, please fill out this form and attach photos of the damage within 48 hours of your tree’s arrival. Be sure to include photos of the entire plant, the plant tag, and the box. This helps our customer care team assist you more effectively.

Thank you for your understanding. We're here to help get your plants back on track!
We're really sorry to hear that your plants didn't arrive in perfect condition. We take great care in packaging them, so we understand your frustration.

If your plants look wilted, they might be experiencing what's called Shipping Shock. After spending a few days in a dark box, getting jostled around during shipping, and possibly facing extreme temperatures, it's normal for your tree(s) to appear a bit wilted or dry. Don't worry—this is common. With proper watering, they should bounce back in a few days.

If you're still concerned about the health of your plant, please continue filling out the form below.

Thank you for your understanding. We're here to help get your plants back on track!

1-Year Warranty Claim

We’re committed to ensuring that your plants and trees arrive happy and healthy. Our 1-Year Warranty covers quality issues with your plants. All orders include a 30-Day Guarantee. Some orders may also come with an extended guarantee period. Please check your order invoice to confirm the specific guarantee coverage for your purchase. If you’re not satisfied with the condition of your plants during your guarantee period, simply submit the form below, and our team will review your request. When eligible, we will provide a one-time replacement of any affected items.
Keep in mind that Mother Nature is out of our control! Though we wish we could guarantee the success of every tree and plant, we cannot. Hungry critters, trees planted outside recommended growing zones, neglect, extreme weather damage, drought, disease and poor soil conditions can take their toll. Damage or failure of a tree or plant because of these reasons are not covered under our 1-Year Warranty.
Please note that photos of each plant or tree you’re claiming under the 1-Year Warranty are required to help us process your request accurately.
This 1-Year Warranty covers replacements only, not refunds. Shipping costs and applicable taxes for replacement items are at the customer’s expense. Additionally, each item in your order is eligible for a one-time replacement only.
Unfortunately, plants are living organisms and are subject to unpredictable conditions each day. However, we do our best to ensure that you are getting a quality product. Plants are our business, and we strive to build customer relationships based on trust and reliability.
Thank you for choosing us to support your gardening journey!
We're here to help! However, the 1-Year Warranty applies only to trees or plants that have perished. For other concerns or questions about your plants, please fill out the remainder of this form.

Photo Submissions

You may submit up to 10 photos with your claim.
Please upload at least three photos for each plant in your claim. These should include:
  • A full photo showing each plant,
  • A close-up of any areas of concern, and
  • A clear close-up of scratch-test results (if applicable).
For deciduous trees or plants, a scratch-test photo is required. Continue reading below for instructions on how to perform a scratch test.

How to Perform a Scratch Test:

Select an Area: Choose a spot on the trunk near the base of the plant for the scratch test.
Use a Coin or Nail: Lightly scratch the selected area with a coin or your nail.
Observe the Color: If the exposed area is white or green, your plant is still alive. This is a positive sign, indicating that the plant may have dropped leaves as a self-pruning measure. New growth is expected soon. If the exposed area appears brown or black, it may indicate potential issues.

Photo Submissions

You may submit up to 10 photos with your claim.
Please upload at least three photos for each plant in your claim. These should include:
  • A full photo showing each plant that arrived damaged,
  • A close-up of any specific damage, and
  • A photo of each box that arrived damaged.

Photo Submissions

You may submit up to 10 photos with your claim.
Please upload at least three photos for each plant in your claim. These should include:
  • A full photo showing each incorrect plant,
  • A photo of the plant tag(s) on each incorrect plant,
  • If the height of the plant was incorrect, a photo of the plant next to a measuring tape that clearly shows the height of the plant received, and
  • If the container size was incorrect, a photo of the container with a measuring tape depicting how wide and tall the container is.

Photo Submissions

You may submit up to 10 photos with your claim.
Please upload at least three photos for each plant in your claim. These should include:
  • A full photo showing each plant, and
  • A close-up of any areas of concern.

Photo Submissions

You may submit up to 10 photos with your claim.
Please upload at least three photos for each plant in your claim. These should include:
  • A full photo showing each plant that arrived damaged,
  • A close-up of any specific damage, and
  • A clear close-up of scratch-test results (if applicable).
For deciduous trees or plants, a scratch-test photo is required. Continue reading below for instructions on how to perform a scratch test.

How to Perform a Scratch Test:

Select an Area: Choose a spot on the trunk near the base of the plant for the scratch test.
Use a Coin or Nail: Lightly scratch the selected area with a coin or your nail.
Observe the Color: If the exposed area is white or green, your plant is still alive. This is a positive sign, indicating that the plant may have dropped leaves as a self-pruning measure. New growth is expected soon. If the exposed area appears brown or black, it may indicate potential issues.
Please upload photos of your tree/plant
(max 10 images)