General Information
AC Voltages
DC Voltages Channel MPPT 1
DC Voltages Channel MPPT 2
DC Voltages Channel MPPT 3
DC Voltages Channel MPPT 4
RMA Shipping Information
Canadian Solar GS Inverter Troubleshooting Form
General Information
Name
full name
Your Email
optional
Failure Date
When did the issue begin
Install Date
When was the system brought online?
Serial Number
Left side of inverter by barcode
Model of Inverter
select one
Select One
CSI-25KTL-GS-FL (SA) Integral Design FanLess
CSI-25KTL-GS-FLB (SA) Inverter Head FanLess
CSI-30KTL-GS-FL (SA) Integral Design FanLess
CSI-30KTL-GS-FLB (SA) Inverter Head FanLess
CSI-36KTL-GS-FL (SA) Integral Design FanLess
CSI-36KTL-GS-FLB (SA) Inverter Head FanLess
CSI-40KTL-GS (SA) Integral Design Fan
CSI-40KTL-GS-B (SA) Inverter Head
CSI-40KTL-GS-FL (SA) Integral Design FanLess
CSI-40KTL-GS-FLB (SA) Inverter Head FanLess
CSI-50KTL-GS (SA) Integral Design
CSI-50KTL-GS-B (SA) Inverter Head
CSI-50KTL-GS-FL (SA) Integral Design-FAN
CSI-50KTL-GS-FLB (SA) Inverter Head
CSI-60KTL-GS (SA) Integral Design
CSI-60KTL-GS-B (SA) Inverter Head
CSI-66KTL-GS (SA) Integral Design
CSI-66KTL-GS-B (SA) Inverter Head
Separate Wiring Box
select one
Select One
CSI-25-40KTL-GS Wirebox
CSI-55-66KTL-GS Wirebox
Failure Description
What are the symptoms of the failure?
Troubleshooting Performed
What's been done so far?
Pictures
Upload relevant pictures for the issue
UPLOAD FILE
AC Voltages
Line 1 to Line 2
Voltage measurement Phase 1 to Phase 2
Line 1 to Line 3
Voltage measurement Phase 1 to Phase 3
Line 2 to Line 3
Voltage measurement Phase 2 to Phase 3
Line 1 to Ground
Voltage measurement Phase 1 to Ground
Line 2 to Ground
Voltage measurement Phase 2 to Ground
Line 3 to Ground
Voltage measurement Phase 3 to Ground
MPPT 1 - DC Voltages
String 1 DC Voltage VOC
Positive to Negative Open Circuit
String 1 DC Voltage
Positive to Negative DC switch CLOSED
String 1 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 1 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 2 DC Voltage VOC
Positive to Negative Open Circuit
String 2 DC Voltage
Positive to Negative DC switch CLOSED
String 2 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 2 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 3 DC Voltage VOC
Positive to Negative Open Circuit
String 3 DC Voltage
Positive to Negative DC switch CLOSED
String 3 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 3 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 4 DC Voltage VOC
Positive to Negative Open Circuit
String 4 DC Voltage
Positive to Negative DC switch CLOSED
String 4 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 4 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
MPPT 2 - DC Voltages
String 1 DC Voltage VOC
Positive to Negative Open Circuit
String 1 DC Voltage
Positive to Negative DC switch CLOSED
String 1 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 1 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 2 DC Voltage VOC
Positive to Negative Open Circuit
String 2 DC Voltage
Positive to Negative DC switch CLOSED
String 2 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 2 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 3 DC Voltage VOC
Positive to Negative Open Circuit
String 3 DC Voltage
Positive to Negative DC switch CLOSED
String 3 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 3 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 4 DC Voltage VOC
Positive to Negative Open Circuit
String 4 DC Voltage
Positive to Negative DC switch CLOSED
String 4 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 4 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
MPPT 3 - DC Voltages
String 1 DC Voltage VOC
Positive to Negative Open Circuit
String 1 DC Voltage
Positive to Negative DC switch CLOSED
String 1 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 1 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 2 DC Voltage VOC
Positive to Negative Open Circuit
String 2 DC Voltage
Positive to Negative DC switch CLOSED
String 2 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 2 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 3 DC Voltage VOC
Positive to Negative Open Circuit
String 3 DC Voltage
Positive to Negative DC switch CLOSED
String 3 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 3 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 4 DC Voltage VOC
Positive to Negative Open Circuit
String 4 DC Voltage
Positive to Negative DC switch CLOSED
String 4 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 4 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
MPPT 4 - DC Voltages
String 1 DC Voltage VOC
Positive to Negative Open Circuit
String 1 DC Voltage
Positive to Negative DC switch CLOSED
String 1 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 1 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 2 DC Voltage VOC
Positive to Negative Open Circuit
String 2 DC Voltage
Positive to Negative DC switch CLOSED
String 2 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 2 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 3 DC Voltage VOC
Positive to Negative Open Circuit
String 3 DC Voltage
Positive to Negative DC switch CLOSED
String 3 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 3 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
String 4 DC Voltage VOC
Positive to Negative Open Circuit
String 4 DC Voltage
Positive to Negative DC switch CLOSED
String 4 DC Voltage POSITIVE to GROUND
Positive to Ground Open Circuit
String 4 DC Voltage NEGATIVE to GROUND
Negative to Ground Open Circuit
Customer Contact & Shipping Information
Customer's Name
full name
Phone Number
full name
Shipping Address
Detailed Shipping Address
Pick up Address
Detailed pickup Address
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