New! We now have a Self Service Automated Order Status option that can assist you 24/7. Call 800-399-9514.
Log into your account here to check the status of your order and locate your tracking number.
Example of an order that has not shipped:
This system also displays tracking information for boxes in transit. You may receive multiple shipments if you ordered more than one plant. This is to get your plants to you as soon as possible. Example below:
As noted on the website & your order confirmation, some items are seasonal, and may only ship in spring or fall.
If you have already visited your order status page via your account and still have a question please describe it in detail so we can better assist you.
We are so sorry to hear that your plants arrived unsatisfactorily. A great deal of care and experience went into packaging your plants.
Oh No! What can we do to help? Please describe in detail what the problem is with your order so we can better assist in getting it resolved for you quickly.
If you received the wrong product, please let us know so we can get you the product you ordered as quickly as possible. Please submit a photo of the tag and the tree that you received.
If you received the wrong size we would like to fix this immediately. Please fill out this form with a picture of your tree or shrub next to a measuring device so we can process your request.