Warranty Claims

Please complete the following warranty claims form so we can assist you. Please note that you are required to have your proof of purchase as well as photos to assist us in resolving your claim.


PLEASE NOTE: This form is for registering warranty claims for Rhino-Rack product failures after installation or during use. If you require assistance with installing / using your product please refer to your fitting instructions or contact your dealer.


Your Details

Please complete your details in full so that we can contact you.

 

Full Name

Please provide your full name

Email

Please provide a valid email address

Phone Number

Please provide us with your best contactable number including area code

Street Address

Please include your street address

Suburb

Please enter your Suburb

State

Please enter your State

Zip Code / Postcode

Please enter your zip code or postcode


Dealer/Retailer Details

Please complete the details of the store that you purchased your Rhino-Rack product from.

 

Company Name

Please provide the name of the business that you purchased your product from

Store Address

Please provide the full address of the store

Contact Name

Please provide the name of the staff you were dealing with at the store

Store Phone Number

Please provide the phone number of the store including the area code


Product Details

Please complete these fields relating to the product you are claiming warranty for.

 

What is the product you are claiming warranty for?

Please provide the product code and name of the product. You can use our website to look for the product code and name. If you don't know, please provide a description of the product.


Vehicle Details

Please complete these fields relating to your vehicle.

 

Vehicle Make

eg. TOYOTA, HOLDEN, FORD

Vehicle Model

eg. Corolla, Commodore, Falcon

Vehicle Year

Please provide the build year of your vehicle

Body Type

Please provide the body type of your vehicle. Eg. Sedan, Hatch, SUV, 4WD, Van

VIN Number

Please provide your VIN number. This can be found on your car or on your registration papers.


Incident Details

Please complete the following fields so that we know what happened.

 

What was being carried?

Please provide details of the gear you were carrying.

What is the mass of the gear being carried?

Please provide us with an accurately estimated weight of the gear you were carrying.

Were there any difficulties fitting the product? Please explain.

Please explain.

Where did the incident occur?

When did the incident occur?

Please provide time and date

What type(s) of roads was the vehicle travelling on?

Please provide a detailed account of the incident that led to your damaged product.

Please be as thorough as possible.

Please attach your proof of purchase

You must attach a proof of purchase (maximum 2MB per file)

Please attach any images of the product that will help your case

You can attach multiple images (maximum 2MB per file)


Terms and Conditions

 

I accept the warranty terms and conditions detailed on the Rhino-Rack website. (http://www.rhinorack.com.au/warranty/warranty-terms)

select one

Your Name

Full Name

Today's Date

Please provide today's date: dd/mm/yy


powered by formcrafts