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Warranty Claims
Please complete the following warranty claims form so we can assist you. Please note that you are required to have your proof of purchase as well as photos to assist us in resolving your claim.
Your Details
Please complete your details in full so that we can contact you.
Full Name
Please provide your full name
Email
Please provide a valid email address
Phone Number
Please provide us with your best contactable number including area code
Street Address
Please include your street address
Suburb
Please enter your Suburb
State
Please enter your State
Zip Code / Postcode
Please enter your zip code or postcode
Dealer/Retailer Details
Please complete the details of the store that you purchased your Rhino-Rack product from.
Company Name
Please provide the name of the business that you purchased your product from
Store Address
Please provide the full address of the store
Contact Name
Please provide the name of the staff you were dealing with at the store
Store Phone Number
Please provide the phone number of the store including the area code
Product Details
Please complete these fields relating to the product you are claiming warranty for.
What is the product you are claiming warranty for?
Please provide the product code and name of the product. You can use our website to look for the product code and name. If you don't know, please provide a description of the product.
Vehicle Details
Please complete these fields relating to your vehicle.
Vehicle Make
eg. TOYOTA, HOLDEN, FORD
Vehicle Model
eg. Corolla, Commodore, Falcon
Vehicle Year
Please provide the build year of your vehicle
Body Type
Please provide the body type of your vehicle. Eg. Sedan, Hatch, SUV, 4WD, Van
VIN Number
Please provide your VIN number. This can be found on your car or on your registration papers.
Incident Details
Please complete the following fields so that we know what happened.
What was being carried?
Please provide details of the gear you were carrying.
What is the mass of the gear being carried?
Please provide us with an accurately estimated weight of the gear you were carrying.
Were there any difficulties fitting the product? Please explain.
Please explain.
Where did the incident occur?
When did the incident occur?
Please provide time and date
What type(s) of roads was the vehicle travelling on?
Sealed Road (A road with a hard smooth surface of bitumen or tar)
Unsealed Road (A road surface without a protection treatment layer)
Please provide a detailed account of the incident that led to your damaged product.
Please be as thorough as possible.
Please attach your proof of purchase
You must attach a proof of purchase (maximum 2MB per file)
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Please attach any images of the product that will help your case
You can attach multiple images (maximum 2MB per file)
UPLOAD FILE
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Terms and Conditions
I accept the warranty terms and conditions detailed on the Rhino-Rack website. (http://www.rhinorack.com.au/warranty/warranty-terms)
select one
I Agree
Your Name
Full Name
Today's Date
Please provide today's date: dd/mm/yy
submit
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