Warranty Claims

Please complete the following warranty claims form so we can assist you. Please note that you are required to have your proof of purchase as well as photos to assist us in resolving your claim.

PLEASE NOTE: This form is for registering warranty claims for Rhino-Rack product failures after installation or during use. If you require assistance with installing / using your product please refer to your fitting instructions or contact your dealer.

Your Details

Please complete your details in full so that we can contact you.

Full NamePlease provide your full name

EmailPlease provide a valid email address

Phone NumberPlease provide us with your best contactable number including area code

Street AddressPlease include your street address

SuburbPlease enter your Suburb

StatePlease enter your State

Zip Code / PostcodePlease enter your zip code or postcode

Dealer/Retailer Details

Please complete the details of the store that you purchased your Rhino-Rack product from.

Company NamePlease provide the name of the business that you purchased your product from

Store AddressPlease provide the full address of the store

Contact NamePlease provide the name of the staff you were dealing with at the store

Store Phone NumberPlease provide the phone number of the store including the area code

Product Details

Please complete these fields relating to the product you are claiming warranty for.

What is the product you are claiming warranty for?Please provide the product code and name of the product. You can use our website to look for the product code and name. If you don't know, please provide a description of the product.

Vehicle Details

Please complete these fields relating to your vehicle.

Vehicle Makeeg. TOYOTA, HOLDEN, FORD

Vehicle Modeleg. Corolla, Commodore, Falcon

Vehicle YearPlease provide the build year of your vehicle

Body TypePlease provide the body type of your vehicle. Eg. Sedan, Hatch, SUV, 4WD, Van

VIN NumberPlease provide your VIN number. This can be found on your car or on your registration papers.

Incident Details

Please complete the following fields so that we know what happened.

What was being carried?Please provide details of the gear you were carrying.

What is the mass of the gear being carried?Please provide us with an accurately estimated weight of the gear you were carrying.

Were there any difficulties fitting the product? Please explain.Please explain.

Where did the incident occur?

When did the incident occur?Please provide time and date

What type(s) of roads was the vehicle travelling on?

Sealed Road (A road with a hard smooth surface of bitumen or tar)

Unsealed Road (A road surface without a protection treatment layer)

Please provide a detailed account of the incident that led to your damaged product.Please be as thorough as possible.

Please attach your proof of purchaseYou must attach a proof of purchase (maximum 2MB per file)

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Please attach any images of the product that will help your caseYou can attach multiple images (maximum 2MB per file)

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Terms and Conditions

I accept the warranty terms and conditions detailed on the Rhino-Rack website. (http://www.rhinorack.com.au/warranty/warranty-terms)select one

I Agree

Your NameFull Name

Today's DatePlease provide today's date: dd/mm/yy

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