Please complete the following warranty claims form so we can assist you. Please note that you are required to have your proof of purchase as well as photos to assist us in resolving your claim.
Please complete your details in full so that we can contact you.
Please provide your full name
Please provide a valid email address
Please provide us with your best contactable number including area code
Please include your street address
Please enter your Suburb
Please enter your State
Zip Code / Postcode
Please enter your zip code or postcode
Please complete the details of the store that you purchased your Rhino-Rack product from.
Please provide the name of the business that you purchased your product from
Please provide the full address of the store
Please provide the name of the staff you were dealing with at the store
Store Phone Number
Please provide the phone number of the store including the area code
Please complete these fields relating to the product you are claiming warranty for.
What is the product you are claiming warranty for?
Please provide the product code and name of the product. You can use our website to look for the product code and name. If you don't know, please provide a description of the product.
Please complete these fields relating to your vehicle.
eg. TOYOTA, HOLDEN, FORD
eg. Corolla, Commodore, Falcon
Please provide the build year of your vehicle
Please provide the body type of your vehicle. Eg. Sedan, Hatch, SUV, 4WD, Van
Please provide your VIN number. This can be found on your car or on your registration papers.
Please complete the following fields so that we know what happened.
What was being carried?
Please provide details of the gear you were carrying.
What is the mass of the gear being carried?
Please provide us with an accurately estimated weight of the gear you were carrying.
Were there any difficulties fitting the product? Please explain.
Where did the incident occur?
When did the incident occur?
Please provide time and date
What type(s) of roads was the vehicle travelling on?
Sealed Road (A road with a hard smooth surface of bitumen or tar)
Unsealed Road (A road surface without a protection treatment layer)
Please provide a detailed account of the incident that led to your damaged product.
Please be as thorough as possible.
Please attach your proof of purchase
You must attach a proof of purchase (maximum 2MB per file)
Please attach any images of the product that will help your case
You can attach multiple images (maximum 2MB per file)
Terms and Conditions
I accept the warranty terms and conditions detailed on the Rhino-Rack website. (http://www.rhinorack.com.au/warranty/warranty-terms)
Please provide today's date: dd/mm/yy